Property reference

`com.glide.cs.general.top_selection_message`

The com.glide.cs.general.top_selection_message property defines the message displayed to users after the welcome message in the Virtual Agent. Admins would review this property to customize the prompt for user actions, enhancing the conversational experience.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property sets the text for the top selection message that guides users on what to do next after receiving the welcome message in the Virtual Agent.
What area does it affect?	Virtual Agent greetings
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when customizing the Virtual Agent's greeting messages or updating user interaction prompts.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.general.top_selection_message`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... top selection message prompting users to enter an issue or request. Before you begin Role required: virtual_agent_admin or admin About this task Starting with the Orlando release, the com.glide.cs.general.welcome_message and com.glide.cs.general.top_selection_message properties are no longer automatically installed with Virtual Agent. These properties define the greeting messages used in the Greeting setup topic. In the Orlando release, the default Greeting setup topic ...

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