Property reference

`com.glide.cs.general.support_hours`

Sets the general support hours for ServiceNow conversational interfaces. The default is Monday through Friday, 9 a.m. to 5 p.m. Pacific time, providing users with the configured support schedule.

Default: M-F 9-5 PST
Type: string
Application: Global
Category: Customer Service & Field Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property specifies the operational hours for support services, impacting when users can expect responses.
What area does it affect?	Support Services
What does the default mean?	The default value is "M-F 9-5 PST", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when adjusting support availability or during business hour changes.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.general.support_hours`
Sys ID	`70cbb7e5c32013009cbbdccdf3d3ae28`
Type	string
Application	Global
Default value	`M-F 9-5 PST`
Description	General Support Hours
Updated	2024-05-25 04:26:06

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Components installed with Virtual Agent ↗

Context preview Snippet 1

... com.glide.cs.general.error_message Generic error message com.glide.cs.general.live_agent_handoff_error_message Error message when no live agent has been set up com.glide.cs.general.live_agent_handoff_message Message to display when handing over to a live agent com.glide.cs.general.support_email General support email com.glide.cs.general.support_hours General support hours com.glide.cs.general.support_phone General support phone com.glide.cs.global_configuration The sys_id of the default configuration page (sys_cs_configuration_page) com.glide.cs.javascript.reserved_words Reserved words in JavaScript that should not be used as vaInputs names or ...

Additional source link Another external reference for this property

Open reference

More in `com.glide`

Other properties in the same namespace.

com.glide.cs.general.retry_question_message This property sets the default message shown to users when their input is not recognized by the system. com.glide.cs.general.snap_scan_failed It specifies the message displayed to users when their uploaded file fails the SNAP virus scan. com.glide.cs.general.snap_scan_timed_out It configures the timeout error message displayed to requesters when a SNAP scan does not complete successfull com.glide.cs.general.support_email This property configures the email address used for general support communications within the ServiceNow platf com.glide.cs.general.support_phone It configures the phone number that users can call for general support inquiries. com.glide.cs.general.top_selection_message This property sets the text for the top selection message that guides users on what to do next after receiving com.glide.cs.general.waiting_for_live_agent_message This property sets the text shown to users during the waiting period for a live agent, influencing user experi com.glide.cs.general.welcome_message This property sets the initial greeting message for users interacting with the Virtual Agent, allowing for cus

All 838 properties in com.glide →