Property reference

com.glide.cs.idle_chat_reminder_message

Sets the message shown to requesters when a live chat conversation is about to time out. The default asks whether they are still there; the message is displayed in chat mode and suppressed in messaging mode.

Default
The conversation is timing out, are you still there?
Type
string
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property specifies the timeout reminder message displayed to users in chat sessions, helping to maintain user interaction.
What area does it affect? Chat functionality
What does the default mean? The default value is "The conversation is timing out, are you still there?", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating chat settings or improving user engagement strategies.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.idle_chat_reminder_message
Sys ID 828fe84b5f200010a1162115a3731318
Type string
Application Global
Default value The conversation is timing out, are you still there?
Description message displayed when conversation is about to time out
Updated 2024-05-25 03:51:16

Sources

Official references and nearby text excerpts where this property appears.

Context preview Snippet 1
... looking into your question and will be with you shortly. Displayed Displayed The conversation is timing out, are you still there? [ Controlling idle live chat sessions controlled by the com.glide.cs.idle_chat_reminder_message system property] Suppressed Displayed © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the ...

More in com.glide

Other properties in the same namespace.

All 838 properties in com.glide →