Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property specifies the timeout reminder message displayed to users in chat sessions, helping to maintain user interaction. |
| What area does it affect? |
Chat functionality |
| What does the default mean? |
The default value is "The conversation is timing out, are you still there?", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when updating chat settings or improving user engagement strategies. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.glide.cs.idle_chat_reminder_message |
| Sys ID |
828fe84b5f200010a1162115a3731318 |
| Type |
string |
| Application |
Global |
| Default value |
The conversation is timing out, are you still there? |
| Description |
message displayed when conversation is about to time out |
| Updated |
2024-05-25 03:51:16 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... looking into your question and will be with you shortly. Displayed Displayed The conversation is timing out, are you still there? [ Controlling idle live chat sessions controlled by the com.glide.cs.idle_chat_reminder_message system property] Suppressed Displayed © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the ...
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