Property reference

`com.glide.cs.sentiment_analysis_supported_channels`

Lists the channel names targeted for sentiment analysis. By default, the list includes Amazon Connect and Contact Center, so those channels are selected when sentiment analysis is enabled.

Default: Amazon Connect, Contact Center
Type: Not stated
Application: Not stated
Category: AI, Analytics & Virtual Agent

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	Specifies the comma-separated channel names for which sentiment analysis is enabled, defaulting to Amazon Connect and Contact Center.
What area does it affect?	Virtual agent channels
What does the default mean?	The default value is "Amazon Connect, Contact Center".
When should you review it?	Review when changing which channels receive sentiment analysis.

Property record

No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.

Property name	`com.glide.cs.sentiment_analysis_supported_channels`
Type	Not stated
Application	Not stated
Default value	`Amazon Connect, Contact Center`
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Fix Script: Set Sentiment flag on VA Channel When sentiment analysis is enabled, the fix script reads this property to choose which channel names to enable sentiment analysis for; admins can change the comma-separated list to affect those channels. If unset, it uses Amazon Connect and Contact Center. /sys_script_fix.do?sys_id=41994054b742111038a12b04ae11a938

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