com.glide.emailactions.maxresults.agent_transfer Limits the number of available agents shown for selection during an agent transfer. The default limit of 5 keeps the choice list focused, while changing it affects how many available agents users can choose from.
5The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | Sets the maximum number of available agents returned for users to choose from during an agent transfer, defaulting to 5 when unset. |
|---|---|
| What area does it affect? | Agent transfer selection |
| What does the default mean? | The default value is "5", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review when users need a longer or shorter list of available agents during transfers. |
No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.
| Property name | com.glide.emailactions.maxresults.agent_transfer |
|---|---|
| Type | integer |
| Application | Not stated |
| Default value | 5 |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
/sys_ux_data_broker_transform.do?sys_id=36a34b18a94fb210f877b3affe21ec98
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