Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
Sets the maximum number of available queues returned for a queue transfer; the default is 5. |
| What area does it affect? |
Email actions and queue transfers |
| What does the default mean? |
The default value is "5", which sets the baseline numeric behavior for this property. |
| When should you review it? |
Review when users need to see more or fewer available queues during a queue transfer. |
Property record
No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.
| Property name |
com.glide.emailactions.maxresults.queue_transfer |
| Type |
integer |
| Application |
Not stated |
| Default value |
5 |
| Description |
Not stated |
Sources
Official references and nearby text excerpts where this property appears.
Used in
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
Data Broker Server Script: Get Available Agents and Queues
The system reads this property to set the maximum number of available queues returned for a queue transfer, which determines how many choices users can see. If the property is unset, the default is 5.
/sys_ux_data_broker_transform.do?sys_id=36a34b18a94fb210f877b3affe21ec98
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