Property reference

`com.snc.iam.on_call_escalation_level`

The com.snc.iam.on_call_escalation_level property determines the escalation level for on-call personnel during incident communication plans. Admins may need to adjust this setting to change which on-call contacts are included in conference calls for incident management.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property configures the escalation level for on-call personnel, affecting who is contacted during incident communication.
What area does it affect?	Incident Management
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when updating incident communication plans or modifying on-call responsibilities.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.snc.iam.on_call_escalation_level`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... a conference call that is a result of an incident communication plan. By default, the primary and secondary on-call persons are available. To modify this behavior, set the system property com.snc.iam.on_call_escalation_level. Responsibilities for Incident Communication Plan Contact responsibilities helps you to identify contacts by their responsibilities and to understand what you can expect from the user throughout the life cycle of ...

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