SN System Properties Reference
Property reference

com.snc.incident.create.child.enable

The com.snc.incident.create.child.enable property enables the creation of child incidents within the ServiceNow platform. Admins should review this setting to ensure that incident management processes align with organizational needs, especially when handling complex incidents.

Default
true
Type
boolean
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property allows users to create child incidents linked to parent incidents, facilitating better incident management.
What area does it affect? Incident Management
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when adjusting incident management workflows or during system updates.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.incident.create.child.enable
Sys ID 9eed5e77674f3200060071bfa2415ab8
Type boolean
Application Global
Default value true
Description Enable create child incident feature.
Updated 2024-05-25 04:28:07

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... incident and create child incident properties Enable copy incident feature (com.snc.incident.copy.enable) Select the check box to enable the Copy Incident option in the context menu. Enable create child incident feature (com.snc.incident.create.child.enable) Select the check box to enable the Create Incident option in the context menu. Copy attachments from originating incident (com.snc.incident.copy.attach) Select the check box to be able to copy attachments ...
Documentation excerpt View supporting context
Context preview Snippet 2
... it can be worked on separately. Creating child incidents can help you organize multiple incidents related to the same parent. Before you begin • Enable the Create child incident feature (com.snc.incident.create.child.enable) property. For more information, see Set the system properties. • Role required: sn_ot_incident_write About this task Fields that are copied over to the child incident are configured by using the ...
Additional source link Another external reference for this property
Open reference

More in com.snc

Other properties in the same namespace.

com.snc.incident.copy.rl.task_cmdb_ci_business_app.attributes It defines a list of attributes that are copied from the Business Applications related list when an incident i com.snc.incident.copy.rl.task_cmdb_ci_services.attributes It defines a comma-separated list of attributes that are copied from the task_cmdb_ci_service related list whe com.snc.incident.copy.rl.task_service_offering.attributes It defines a comma-separated list of attributes that are copied from the task_service_offering related list wh com.snc.incident.copy_comments_to_non_resolved_childInc It enables the automatic copying of comments from a parent incident to its non-resolved child incidents, enhan com.snc.incident.create_from_interaction.save This boolean property determines whether incidents are created in a saved state when initiated from an interac com.snc.incident.incident_alert.closure It automatically closes any open Incident Communication Plans when the associated Incident is closed or cancel com.snc.incident.incident_task.closure It configures the system to close related Incident Tasks upon the closure or cancellation of an Incident, main com.snc.incident.link_to_task.problem It configures the ability to add incidents to a problem record through a UI action, enhancing incident managem

All 451 properties in com.snc →