com.snc.incident.create_from_interaction.save The property com.snc.incident.create_from_interaction.save enables incidents to be created in a saved state directly from interactions. Admins should consider this setting when managing incident creation workflows to ensure proper handling of interactions.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This boolean property determines whether incidents are created in a saved state when initiated from an interaction. |
|---|---|
| What area does it affect? | Incident Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring incident creation processes or troubleshooting interaction-related issues. |
Raw metadata from the property record.
| Property name | com.snc.incident.create_from_interaction.save |
|---|---|
| Sys ID | bda4179653033010b569ddeeff7b1286 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Create Incident in saved state from Interaction |
| Updated | 2024-05-25 04:03:56 |
Official references and nearby text excerpts where this property appears.
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