Property reference

`com.snc.incident.create_knowledge.multistate.enable`

The com.snc.incident.create_knowledge.multistate.enable property allows the Create Knowledge button to be displayed for various incident states. Admins should review this setting to enable knowledge article creation from incidents in states beyond just resolved or closed.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property configures which incident states allow users to create knowledge articles, enhancing knowledge management capabilities within the incident lifecycle.
What area does it affect?	Incident Management
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring knowledge management workflows or adjusting incident state settings.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.snc.incident.create_knowledge.multistate.enable`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... the Create Knowledge button to create knowledge articles in any incident state, in the condition builder, select the [State][is one of][New, Resolved, In Progress, Closed, Canceled] filter condition. ▪Use the com.snc.incident.create_knowledge.multistate.enable system property to set for which incident states you would want the Create Knowledge button to appear. In the value column, enter the corresponding number for the incident state. The ...

Brazil docs View supporting context

Context preview Snippet 2

... For the KB generation skill: ▪When the incident is in resolved or closed state, the Create Knowledge button appears. ▪To enable the Create Knowledge button for other states, add the com.snc.incident.create_knowledge.multistate.enable system property and then set it for the incident states you want the Create Knowledge button to appear. In the value column, enter the corresponding number for the incident state. ...

More in `com.snc`

Other properties in the same namespace.

com.snc.incident.copy.rl.task_service_offering.attributes It defines a comma-separated list of attributes that are copied from the task_service_offering related list wh com.snc.incident.copy_comments_to_non_resolved_childInc It enables the automatic copying of comments from a parent incident to its non-resolved child incidents, enhan com.snc.incident.create.child.enable This property allows users to create child incidents linked to parent incidents, facilitating better incident com.snc.incident.create_from_interaction.save This boolean property determines whether incidents are created in a saved state when initiated from an interac com.snc.incident.incident_alert.closure It automatically closes any open Incident Communication Plans when the associated Incident is closed or cancel com.snc.incident.incident_task.closure It configures the system to close related Incident Tasks upon the closure or cancellation of an Incident, main com.snc.incident.link_to_task.problem It configures the ability to add incidents to a problem record through a UI action, enhancing incident managem com.snc.incident.ot_incident_task.closure It updates the state of open OT incident tasks to Closed Incomplete or Closed Skipped based on the closure or

All 593 properties in com.snc →