com.snc.sla.calculation.use_time_left Selects whether SLA breach status is determined by business time left or business percentage. By default, the percentage is used, and rounding to two decimal places can mark an SLA breached when it has not actually run out of business time.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the SLA breach determination method, allowing the use of the Business time left field instead of the Business percentage field, which may round values and affect breach status. |
|---|---|
| What area does it affect? | SLA Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring SLA calculations or troubleshooting breach evaluations. |
Raw metadata from the property record.
| Property name | com.snc.sla.calculation.use_time_left |
|---|---|
| Sys ID | 250ebb90ef232100438236caa5c0fb59 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | <span style="font-weight:bold;font-size: larger">Use Business time left field to determine if an SLA is breached<br/></span> Set to Yes to ensure the value of the <b>Business time left</b> field on a Task SLA is used to determine if it has breached.<br/> Set to No to ensure the value of the <b>Business percentage field</b> is used to determine if it has breached.<br/><b>Note</b>: The percentage value is rounded to 2 decimal places, such as 99.51% rounded to 100%, which may lead to a Task SLA being incorrectly set to have a breached status. |
| Updated | 2024-05-25 05:07:21 |
Official references and nearby text excerpts where this property appears.
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