Property reference

`connect.support.guest_sessions_rate_limit_reached_message`

This property defines the message displayed to users when the rate limit for guest conversations is exceeded. It informs users that guest chat is unavailable, helping manage user expectations during peak times.

Default: Guest Chat is currently not available, please retry later.
Type: string
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It sets the notification message shown on the Consumer Service Portal when guest users exceed the allowed number of chat requests.
What area does it affect?	Guest Chat Feature
What does the default mean?	The default value is "Guest Chat is currently not available, please retry later.", which is the baseline setting used unless it is changed.
When should you review it?	An admin should review this property when adjusting guest chat limits or updating user communication strategies.

Out of the box property record

Raw metadata from the property record.

Property name	`connect.support.guest_sessions_rate_limit_reached_message`
Sys ID	`721b0925d70122004f1e82285e61037e`
Type	string
Application	Global
Default value	`Guest Chat is currently not available, please retry later.`
Description	Message shown to user when rate limit for guest conversations is breached.
Updated	2016-08-05 00:20:28

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... be trademarks of the respective companies with which they are associated. 1693 Properties of Anonymous chat (continued) Property Description • Location: Collaborate > Connect Support > Support Administration > Properties connect.support.guest_sessions_rate_limit_reached_message Message shown to user when rate limit for guest conversations is breached. • Type: string • Default value: Guest Chat is currently not available, please retry later. • Location: Collaborate ...

More in `connect`

Other properties in the same namespace.

connect.retrieve_external_link_content This boolean property controls the retrieval of external link content, but it is deprecated in favor of newer connect.roles This property specifies which roles can use the Connect feature, enhancing security by restricting access to d connect.search.conversation_limit This property limits the number of latest conversations shown in search results to enhance user experience and connect.support.conversation_limit This property defines the limit on concurrent support conversations for individual agents, with -1 indicating connect.support.idle.count_down This property determines how long the idle countdown timer remains active before marking the end-user as havin connect.support.idle.delay It sets the inactivity duration in seconds before an idle countdown timer appears for users in support convers connect.support.max_guest_sessions_per_hour This property sets a cap on the maximum number of guest chat requests allowed in an hour, helping to control s connect.support.redirect This property allows the chat support feature to be displayed within the frameset of the application, improvin

All 12 properties in connect →