connect.support.idle.count_down The connect.support.idle.count_down property specifies the duration in seconds for the idle countdown timer during support sessions. If the user does not interact before the timer expires, their support session will be automatically closed.
60The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines how long the idle countdown timer remains active before marking the end-user as having left their support session. |
|---|---|
| What area does it affect? | Support session management |
| What does the default mean? | The default value is "60", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting session timeout settings for user support interactions. |
Raw metadata from the property record.
| Property name | connect.support.idle.count_down |
|---|---|
| Sys ID | 0ab989d19f301200d5f9b3e2957fcfc6 |
| Type | integer |
| Application | Global |
| Default value | 60 |
| Description | Number of seconds to count down from before marking end-user as having left their support session |
| Updated | 2016-01-05 23:01:58 |
Official references and nearby text excerpts where this property appears.
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