Property reference

connect.support.max_guest_sessions_per_hour

The connect.support.max_guest_sessions_per_hour property limits the number of guest conversations that can be created within a one-hour period. Admins should monitor this setting to manage system load and ensure optimal performance during peak usage times.

Default
200
Type
integer
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets a cap on the maximum number of guest chat requests allowed in an hour, helping to control server load and user experience.
What area does it affect? Anonymous chat functionality
What does the default mean? The default value is "200", which sets the baseline numeric behavior for this property.
When should you review it? Review this property when adjusting guest access limits or during periods of high chat traffic.

Out of the box property record

Raw metadata from the property record.

Property name connect.support.max_guest_sessions_per_hour
Sys ID b90cf0a1d70122004f1e82285e610326
Type integer
Application Global
Default value 200
Description Limit maximum number of guest conversations created in the last hour.
Updated 2016-08-05 01:10:13

Sources

Official references and nearby text excerpts where this property appears.

Context preview Snippet 1
... There are two properties related to the anonymous chat feature. Set these properties to limit the number of chat requests created by guest users. Properties of Anonymous chat Property Description connect.support.max_guest_sessions_per_hour Limit maximum number of guest conversations created in the last hour. • Type: integer • Default value: 200 © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, ...

More in connect

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