Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property sets a cap on the maximum number of guest chat requests allowed in an hour, helping to control server load and user experience. |
| What area does it affect? |
Anonymous chat functionality |
| What does the default mean? |
The default value is "200", which sets the baseline numeric behavior for this property. |
| When should you review it? |
Review this property when adjusting guest access limits or during periods of high chat traffic. |
Out of the box property record
Raw metadata from the property record.
| Property name |
connect.support.max_guest_sessions_per_hour |
| Sys ID |
b90cf0a1d70122004f1e82285e610326 |
| Type |
integer |
| Application |
Global |
| Default value |
200 |
| Description |
Limit maximum number of guest conversations created in the last hour. |
| Updated |
2016-08-05 01:10:13 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... There are two properties related to the anonymous chat feature. Set these properties to limit the number of chat requests created by guest users. Properties of Anonymous chat Property Description connect.support.max_guest_sessions_per_hour Limit maximum number of guest conversations created in the last hour. • Type: integer • Default value: 200 © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, ...
More in connect
Other properties in the same namespace.
All 12 properties in connect →