Property reference

glide.email.inbound.max_total_attachment_size_bytes

Sets the maximum combined size of attachments processed from an inbound email. The default is 18,874,368 bytes; attachments beyond the configured limit are discarded, which can affect files available to inbound email processing.

Default
18874368
Type
integer
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines the maximum allowable size for all attachments in an inbound email, with any exceeding attachments being disregarded.
What area does it affect? Email processing
What does the default mean? The default value is "18874368", which sets the baseline numeric behavior for this property.
When should you review it? Review this property when adjusting email attachment policies or troubleshooting email issues.

Out of the box property record

Raw metadata from the property record.

Property name glide.email.inbound.max_total_attachment_size_bytes
Sys ID 588868a3eb712100469a20425206feaf
Type integer
Application Global
Default value 18874368
Description The maximum combined size (in bytes) for all attachments on an inbound email. Attachments beyond this limit are ignored.
Updated 2024-05-25 04:20:43

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Attachment ↗
Context preview Snippet 1
... integer • Default value: 30 • Location: System Property [sys_properties] table glide.email.inbound.max_body_chars Sets the maximum body size in characters allowed per inbound email. • Type: integer • Default value: 524288 glide.email.inbound.max_total_attachment_size_bytes Sets the maximum total attachment size in bytes allowed per inbound email. • Type: integer • Default value: 18874368 • Location: System Property [sys_properties] table glide.email.inbound_action_set_email_ignored_when_user_disabled Sets email to received ...
Context preview Snippet 2
... more than the defined size then the observables are not created. You must modify the system properties to support the larger size files. File size system properties System property Description glide.email.inbound.max_total_attachment_size_bytes If you're forwarding the phishing email directly, use this system properties value to © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are ...

More in glide.email

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All 59 properties in glide.email →