glide.knowman.log_ratings Enables recording of users’ helpfulness ratings on knowledge articles. Ratings are stored by default; turning this off stops that feedback from being recorded.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | When enabled, records users’ helpfulness ratings on knowledge articles; when disabled, rating feedback is not stored. |
|---|---|
| What area does it affect? | Knowledge management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review when changing whether knowledge article rating feedback is stored. |
No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.
| Property name | glide.knowman.log_ratings |
|---|---|
| Type | boolean |
| Application | Not stated |
| Default value | true |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
/sys_script_include.do?sys_id=8403647bb712230026778d78ee11a950
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