Property reference

`glide.knowman.search.operator`

Sets how Knowledge searches combine multiple search terms. The default first requires all terms to match, then broadens to any term if no results are found.

Default: IR_AND_OR_QUERY
Type: choice list
Application: Global
Category: Knowledge Management

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether the search uses an 'OR' query or an 'AND then OR' query to find Knowledge articles, impacting search effectiveness.
What area does it affect?	Knowledge Management
What does the default mean?	The default value is "IR_AND_OR_QUERY", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when adjusting search configurations or improving Knowledge Base accessibility.

Out of the box property record

Raw metadata from the property record.

Property name	`glide.knowman.search.operator`
Sys ID	`8ae924aa0a0a0bc00130037a949b110f`
Type	choice list
Application	Global
Default value	`IR_AND_OR_QUERY`
Description	Search method used when searching Knowledge from a task or directly in the Knowledge Base. "OR query" returns matches with any term. "AND then OR query" first tries an AND query, then does an OR query if no matches are found.
Updated	2024-05-25 05:04:11

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Boolean operators allow conditional search results ↗

Context preview Snippet 1

... the default AND search returns poor results, the search is automatically re-run with the OR operator. Administrators can configure the knowledge base search to always use OR by modifying the glide.knowman.search.operator system property. NOT, minus (-), or Excludes documents that contain the search term after the NOT operator (a difference of sets). For example, to find documents that contain "CPU load" ...

Brazil docs Knowledge Management properties ↗

Context preview Snippet 2

... is applicable for search within the K Management application and not the ServiceNow global search. Search method to find Knowledge articles from a task or directly in the Knowledge Base (glide.knowman.search.operator) Select the search approach to use when the sea multiple words. • OR query: returns articles that contain at least search term. • AND then OR query: first searches for ...

Additional source link Another external reference for this property

Open reference

More in `glide.knowman`

Other properties in the same namespace.

glide.knowman.search.default_language This property determines the default language used for displaying Knowledge Articles, defaulting to the user's glide.knowman.search.facet_depth This property specifies the count of results used to generate search filters, impacting the accuracy and effic glide.knowman.search.filter_results_per_fetch This property defines the limit on the number of search results retrieved per fetch, impacting how quickly res glide.knowman.search.instant_results This property controls whether users see instant search results while querying knowledge articles, improving u glide.knowman.search.rowcount This property sets the maximum number of Knowledge search matches that can be displayed to users. glide.knowman.search.show_article_number This property controls the visibility of article numbers in knowledge search results, impacting how users iden glide.knowman.search.show_author This property enables or disables the display of authors in knowledge search results, impacting how knowledge glide.knowman.search.show_category This property enables or disables the display of categories in knowledge search results, affecting how users i

All 119 properties in glide.knowman →