Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
Limits access to the Knowledge Base menu, including ratings, to users who have a role listed in the setting; an empty value adds no role restriction. |
| What area does it affect? |
Knowledge menu visibility |
| What does the default mean? |
No out of the box record exists and the scripts that read it pass no fallback value. |
| When should you review it? |
Review when changing which roles can see the Knowledge Base menu or its ratings. |
Property record
No out of the box record exists. ServiceNow scripts read this property; create it to change the behavior.
| Property name |
glide.knowman.show_kb_menu.roles |
| Type |
Not stated |
| Application |
Not stated |
| Default value |
Not set |
| Description |
Not stated |
Sources
Official references and nearby text excerpts where this property appears.
Used in
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
Script include: KBViewModelSNC
This setting is checked when deciding whether users can see the Knowledge Base menu, including ratings; when it lists roles, users without a matching role cannot see the menu, while an empty or unset value adds no role restriction. No default value is supplied for this setting; the separate overall menu setting defaults to true.
/sys_script_include.do?sys_id=aef116f1d73221004792a1737e6103a4
More in glide.knowman
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