SN System Properties Reference
Property reference

glide.service_portal.sqanda.default_kb

Sets the fallback knowledge base used when a Service Portal has no knowledge base configured for Q&A. In that case, the portal checks whether the user can read the fallback knowledge base.

Default
Not set
Type
Not stated
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? Provides the knowledge base used for access checks when a Service Portal has no knowledge base configured for Q&A.
What area does it affect? Service Portal Q&A
What does the default mean? No out of the box record exists and the scripts that read it pass no fallback value.
When should you review it? When changing the default knowledge base used for portal Q&A access checks

Property record

No out of the box record exists. ServiceNow scripts read this property; create it to change the behavior.

Property name glide.service_portal.sqanda.default_kb
Type Not stated
Application Not stated
Default value Not set
Description Not stated

Sources

Official references and nearby text excerpts where this property appears.

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

ACL script: kb_social_qa_answer When a question has no knowledge base, this setting supplies the fallback knowledge base used to check whether the user may create an answer; if it matches the community knowledge base, creation is denied. Admins can change which knowledge base is checked, and the code specifies no default value. /sys_security_acl.do?sys_id=521aa073c31331006f333b0ac3d3aec1
ACL script: kb_social_qa_answer.* When a question has no knowledge base, the ACL uses this property to choose which knowledge base’s answer-creation permissions to check; otherwise, it checks the question’s knowledge base. The configured value can therefore affect whether users may create an answer, while the community knowledge base is denied; no default value is supplied in the code. /sys_security_acl.do?sys_id=97dd8623472102007f47563dbb9a71c5
ACL script: kb_social_qa_question When the question has no knowledge base set, the access check reads this property and uses its value to decide whether the user can create a question in that knowledge base; the configured community knowledge base is denied. No fallback default is supplied in the code. /sys_security_acl.do?sys_id=85728c79c32331006f333b0ac3d3aeb7
ACL script: kb_social_qa_question.* /sys_security_acl.do?sys_id=408f0263472102007f47563dbb9a713f
Widget server script: link-button When the portal has no knowledge base configured for its Q&A page, this property supplies the knowledge base used to check whether the user can read it. No default value is passed when the property is read. /sp_widget.do?sys_id=abc50de6d702120023c84f80de61036a

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All 58 properties in glide.service_portal →