sn_customerservice.advanced_entitlements The sn_customerservice.advanced_entitlements property determines the visibility of the Case Entitlements related list on the Case form. When enabled, agents can associate multiple entitlements to a case, enhancing case management efficiency.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property controls whether agents can view and associate multiple entitlements to a case or if they are limited to a single entitlement. |
|---|---|
| What area does it affect? | Customer Service Management |
| What does the default mean? | No default value is stated in the ServiceNow documentation. |
| When should you review it? | Review this property when configuring case management workflows or adjusting entitlement visibility for agents. |
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name | sn_customerservice.advanced_entitlements |
|---|---|
| Type | Not stated |
| Application | Not stated |
| Default value | Not stated |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
sn_customerserviceOther properties in the same namespace.
sn_customerservice.account_relationship_access_roles
This property specifies which roles are shown in the reference qualifier for account relationship access, impa
sn_customerservice.captchaEnabled
This property enables or disables CAPTCHA validation for customer registration, helping to secure the portal a
sn_customerservice.case.autoresponder.customportal
It specifies a custom URL that includes knowledge article parameters for use in auto-responder notifications w
sn_customerservice.case.autoresponder.enable
This property activates the auto-responder feature that recommends knowledge articles based on the content of
sn_customerservice.case.ml.language.detection.threshold
It defines the minimum confidence level required for the system to successfully identify the language of a cas
sn_customerservice.case.mlpredictor.enable
This property controls the activation of predictive intelligence features for case management in the Customer
sn_customerservice.case_draft_state_values
This property stores a comma-separated list of values for the Draft state choice list in customer service case
sn_customerservice.case_fields_to_sync
This property specifies a comma-separated list of fields that will be synchronized from a major case to its as