Property reference

`sn_customerservice.case.autoresponder.enable`

Enabling the auto-responder recommendations property allows the system to suggest relevant knowledge articles in email notifications for customer service cases. This feature enhances case resolution by providing helpful content to users, making it important for administrators managing customer service interactions.

Default: false
Type: boolean
Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property activates the auto-responder feature that recommends knowledge articles based on the content of customer service cases, improving user support.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring customer service notifications or enhancing case resolution strategies.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.case.autoresponder.enable`
Sys ID	`282b17a173f20010b5c7ed64fbf6a721`
Type	boolean
Application	Customer Service
Default value	`false`
Description	Enable auto-responder recommendations.
Updated	2020-05-28 06:48:50

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... required: admin Procedure 1. Navigate to All > Customer Service > Administration > Properties. 2. In the Auto-Responder Recommendations section, select the check box for the Enable auto-responder recommendations property (sn_customerservice.case.autoresponder.enable). 3. Click Save. Train the similarity solution for finding Auto-Responder notification content Update and train a similarity solution definition to enable the Auto-Responder feature to suggest content by comparing the ...

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sn_customerservice.account_relationship_access_roles This property specifies which roles are shown in the reference qualifier for account relationship access, impa sn_customerservice.captchaEnabled This property enables or disables CAPTCHA validation for customer registration, helping to secure the portal a sn_customerservice.case.autoresponder.customportal It specifies a custom URL that includes knowledge article parameters for use in auto-responder notifications w sn_customerservice.case.ml.language.detection.threshold It defines the minimum confidence level required for the system to successfully identify the language of a cas sn_customerservice.case.mlpredictor.enable This property controls the activation of predictive intelligence features for case management in the Customer sn_customerservice.case_fields_to_sync This property specifies a comma-separated list of fields that will be synchronized from a major case to its as sn_customerservice.consumer.allowed_user_types This property defines the allowed user types for association with consumer records, impacting which users can sn_customerservice.consumer_max_attachments_per_record This property limits the number of attachments that consumers can include in a single record, ensuring managea

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