sn_customerservice.case_draft_state_values The sn_customerservice.case_draft_state_values property defines the values available for the Draft state in customer service cases. Admins should activate this property to allow users to view and manage cases in the Draft state effectively.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property stores a comma-separated list of values for the Draft state choice list in customer service cases, influencing how cases are categorized and managed. |
|---|---|
| What area does it affect? | Customer Service Management |
| What does the default mean? | No default value is stated in the ServiceNow documentation. |
| When should you review it? | Review this property when configuring case management workflows or enabling Draft state visibility for users. |
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name | sn_customerservice.case_draft_state_values |
|---|---|
| Type | Not stated |
| Application | Not stated |
| Default value | Not stated |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
sn_customerserviceOther properties in the same namespace.
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