sn_customerservice.parent_child_case_sync The sn_customerservice.parent_child_case_sync property enables synchronization of fields from a parent case to its associated child cases. Admins should consider enabling this property to ensure consistent data across related cases, particularly for major issue management.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property synchronizes specified fields from a parent case to its child cases, facilitating data consistency in major issue management. |
|---|---|
| What area does it affect? | Major Issue Management |
| What does the default mean? | No default value is stated in the ServiceNow documentation. |
| When should you review it? | Review this property when configuring major cases or managing child case data. |
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name | sn_customerservice.parent_child_case_sync |
|---|---|
| Type | Not stated |
| Application | Not stated |
| Default value | Not stated |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
sn_customerserviceOther properties in the same namespace.
sn_customerservice.glide.script.block.client.globals
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sn_customerservice.kcs.enable_template_on_case_workspace
This boolean property allows users to access a template selector when creating Knowledge articles from case re
sn_customerservice.parent_child_ case_sync
This property controls whether fields from parent cases are automatically synchronized to child cases within t
sn_customerservice.parent_child_case_sla_async
It enables asynchronous processing of SLAs when creating and synchronizing parent and child cases, improving p
sn_customerservice.rest.api.case_sla_async
This property allows SLAs to be processed asynchronously during case creation through the REST API, enhancing
sn_customerservice.use_asset_contact_relationship
This property determines whether asset access is limited to contacts associated with those assets, providing a
sn_customerservice.account_relationship_access_roles
This property specifies which roles are shown in the reference qualifier for account relationship access, impa
sn_customerservice.advanced_entitlements
This property controls whether agents can view and associate multiple entitlements to a case or if they are li