sn_customerservice.rest.api.case_sla_async Enables asynchronous SLA processing when a case is created through the REST API. With the default value of false, SLA processing remains synchronous for REST-created cases.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property allows SLAs to be processed asynchronously during case creation through the REST API, enhancing system efficiency. |
|---|---|
| What area does it affect? | Customer Service Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when optimizing case creation performance or troubleshooting SLA processing issues. |
Raw metadata from the property record.
| Property name | sn_customerservice.rest.api.case_sla_async |
|---|---|
| Sys ID | 92ca1e4c0f633010e6d4fd820b767e8d |
| Type | boolean |
| Application | Customer Service |
| Default value | false |
| Description | Enable asynchronous processing of SLAs while creating a case using REST API |
| Updated | 2021-10-27 06:43:43 |
Official references and nearby text excerpts where this property appears.
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