sn_fsm.enable_knowledge_kcs The sn_fsm.enable_knowledge_kcs property enables the Knowledge Centered Service (KCS) template for generating knowledge articles from closed work order tasks. Admins should configure this property to enhance knowledge management capabilities and ensure agents can utilize the KCS template effectively.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property activates the KCS template for knowledge article generation in the Field Service Management application, allowing for improved documentation of closed work orders. |
|---|---|
| What area does it affect? | Knowledge Management |
| What does the default mean? | No default value is stated in the ServiceNow documentation. |
| When should you review it? | Review this property when setting up knowledge article generation for closed work orders or when enhancing knowledge management processes. |
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name | sn_fsm.enable_knowledge_kcs |
|---|---|
| Type | Not stated |
| Application | Not stated |
| Default value | Not stated |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
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