sn_hr_core.estimated_resolution_time_confidence_level Sets the confidence level used for predicted HR case resolution-time ranges. Changing it can widen or narrow the lower and upper estimates shown to agents, while leaving the point estimate unchanged.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | Sets the confidence level that shapes the lower and upper estimates in the predicted resolution-time range shown to agents. |
|---|---|
| What area does it affect? | HR case resolution estimates |
| What does the default mean? | No out of the box record exists and the scripts that read it pass no fallback value. |
| When should you review it? | When the confidence level for predicted resolution-time ranges needs adjustment. |
No out of the box record exists. ServiceNow scripts read this property; create it to change the behavior.
| Property name | sn_hr_core.estimated_resolution_time_confidence_level |
|---|---|
| Type | Not stated |
| Application | Not stated |
| Default value | Not set |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
/sys_script_include.do?sys_id=b25370019f22120047a2d126c42e7000
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