Property reference

sn_hr_core.restrict_guest_email

Restricts HR case updates when replies come from personal email accounts. By default, personal-email replies can add their text to the case’s Work notes.

Default
false
Type
boolean
Application
Human Resources: Core

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property determines whether replies to HR cases from personal email accounts are recorded in the Work notes field, affecting data security and integrity.
What area does it affect? Human Resources: Core
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? An admin should review this property when assessing email security policies or managing HR case confidentiality.

Out of the box property record

Raw metadata from the property record.

Property name sn_hr_core.restrict_guest_email
Sys ID 92a31104b7f533009b8a39f32e11a9bf
Type boolean
Application Human Resources: Core
Default value false
Description Restricts users from being able to update an HR Case when replying to an email from a personal email account.
Updated 2019-05-31 16:13:47

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Create an HR case ↗
Context preview Snippet 1
... Information specific to the case that can help other HR agents. Text in the Work Notes field is not visible to the user named in the Subject person field. The sn_hr_core.restrict_guest_email system property allows a user to send an email from a personal email account referencing an HR case. If this property is set to false (the default), the text from ...
Context preview Snippet 2
... combined with misconfigured guest user role, poses a risk of unauthorized table schema exposure. Restrict HR case updates from personal emails • Description ◦(Old‎ <blank> ◦(New‎ When the Glide Property 'sn_hr_core.restrict_guest_email' is not © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States ...

More in sn_hr_core

Other properties in the same namespace.

All 47 properties in sn_hr_core →