Property reference

`sow_email_notification_redirect.on_call`

Routes on-call notification links to SOW when enabled, provided the base email redirect setting is also enabled. The default is true; turning it off, or disabling the base setting, keeps these links in UI16.

Default: true
Type: boolean
Application: Global
Category: Email & Notifications

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property configures whether on-call notification links redirect to SOW or UI16 based on its boolean value.
What area does it affect?	On-call notifications
What does the default mean?	The default value is "true", which means this behavior is enabled by default.
When should you review it?	Review this property when configuring on-call notifications or adjusting user experience for incident management.

Out of the box property record

Raw metadata from the property record.

Property name	`sow_email_notification_redirect.on_call`
Sys ID	`cce3b72f45e01210f8775340bf5e14cb`
Type	boolean
Application	Global
Default value	`true`
Description	If the property value is true, all the on-call related notification links point to SOW otherwise they point to UI16. If value of the base property sow_email_notification_redirect is false, this property has no effect and will always redirect to UI16.
Updated	2024-09-19 02:52:31

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Send or resend reminders of an upcoming shift ↗

Context preview Snippet 1

... in SOW only if the following conditions are met: • The Redirect SOW Email notification (sow_email_notification_redirect) property is set to true. • The Redirect SOW Email notification for On-call scheduling (sow_email_notification_redirect.on_call) property is set to true. • You have the sn_sow_user role. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or ...

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