com.glide.cs.live_agent_queue Routes Virtual Agent handoffs to the configured default live-agent chat queue. Topics use this queue unless they specify a different one, directing transferred conversations to the appropriate live-agent destination.
348c78065310030042cbf445fdc58730The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property specifies the chat queue that users are transferred to when a conversation moves from a virtual agent to a live agent, unless a specific queue is designated for the topic. |
|---|---|
| What area does it affect? | Live Agent Handoff |
| What does the default mean? | The default value is "348c78065310030042cbf445fdc58730", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring chat support workflows or adjusting agent availability. |
Raw metadata from the property record.
| Property name | com.glide.cs.live_agent_queue |
|---|---|
| Sys ID | faa5407ec3700300a2e4514522d3ae63 |
| Type | string |
| Application | Global |
| Default value | 348c78065310030042cbf445fdc58730 |
| Description | Not stated |
| Updated | 2024-05-25 04:28:47 |
Official references and nearby text excerpts where this property appears.
com.glideOther properties in the same namespace.
com.glide.cs.link_account_msg
This property defines the message displayed to users prompting them to link their ServiceNow accounts, influen
com.glide.cs.linking_account.message
It sets the text shown to users upon successful linking of their accounts with ServiceNow, enhancing user feed
com.glide.cs.live_agent_not_configured
It configures the default output message for users when live agents are not available in the context profile.
com.glide.cs.live_agent_only
This property configures the flow of virtual agent conversations to ensure they connect directly to live agent
com.glide.cs.live_agent_system_topic_id
It defines the unique identifier for the live agent support topic within the ServiceNow platform.
com.glide.cs.llm.default.Language
This property specifies the default language for dynamic translation of user utterances in LLM-enabled convers
com.glide.cs.llm.max_wait_system_topic_id
It defines the system topic ID for managing maximum wait times in LLM conversations, affecting how users exper
com.glide.cs.llm.save_translations_for_llm_responses
This property determines if dynamic translations for LLM responses are stored in the sys_cs_dynamic_translatio