Property reference

`com.glide.cs.nlu.predict.timeout`

Sets how long an unfinished Virtual Agent NLU prediction can remain active before it is considered stale. When unset or empty, the timeout defaults to 30 seconds; a longer timeout keeps suspended chats waiting longer.

Default: Not set
Type: Not stated
Application: Not stated
Category: AI, Analytics & Virtual Agent

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	Sets the timeout in seconds before an unfinished Virtual Agent NLU prediction is treated as stale in a suspended chat; an empty setting defaults to 30 seconds.
What area does it affect?	Virtual Agent NLU chats
What does the default mean?	No out of the box record exists and the scripts that read it pass no fallback value.
When should you review it?	When adjusting how long suspended chats wait for unfinished NLU predictions.

Property record

No out of the box record exists. ServiceNow scripts read this property; create it to change the behavior.

Property name	`com.glide.cs.nlu.predict.timeout`
Type	Not stated
Application	Not stated
Default value	Not set
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Scheduled script: Timeout For VA Chats Suspended on NLU Prediction The scheduled check reads this setting as a timeout in seconds and uses it to determine how old an unfinished Virtual Agent NLU prediction must be before it is considered stale, affecting how long users may wait in suspended chats. If the setting is missing or empty, the code uses 30 seconds. /sysauto_script.do?sys_id=495f4ed15b22201007004d3ba881c7b0

More in `com.glide`

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com.glide.cs.nlu.keywords.enabled This property enables keyword-based topic searches in the Virtual Agent when NLU predictions do not yield… com.glide.cs.nlu.keywords.include_topics_bound_to_lang It enables the inclusion of NLU-bound topics in keyword searches when NLU topic discovery fails, provided… com.glide.cs.nlu.predict.conversation.digest.limit It limits the number of variables considered in the prediction digest for Virtual Agent Dialog Acts… com.glide.cs.nlu.predict.conversation.digest.name It defines the default identifier for the prediction digest related to Virtual Agent Dialog Act predictions… com.glide.cs.nlu.predict_error.fallback.policy.1 This property specifies the fallback action to take when a VA-NLU prediction fails, with options including… com.glide.cs.nlu.predict_error.fallback.policy.2 It specifies the action taken when a prediction error occurs, allowing for recovery by redirecting to… com.glide.cs.nlu.service_error.fallback.policy.1 It specifies the fallback behavior when the VA-NLU service encounters an error, allowing for options like… com.glide.cs.nlu.service_error.fallback.policy.2 It specifies the action taken when the VA-NLU service encounters an error, determining whether to redirect…

All 909 properties in com.glide →