Property reference

`glide.awa.manual_assignment_message`

The glide.awa.manual_assignment_message property customizes the confirmation message displayed when a work item is allocated to an agent. Admins should review this setting to ensure that the message aligns with their communication standards and provides clear information to agents.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property allows customization of the confirmation message shown to agents upon manual assignment of work items, enhancing clarity and communication.
What area does it affect?	Work item assignment notifications
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when adjusting agent communication or onboarding new staff.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`glide.awa.manual_assignment_message`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... you select. 5. Click Allocate. A confirmation message appears that shows that the work item is allocated to the selected agent. You can customize the confirmation message by adding the [glide.awa.manual_assignment_message] system property to the sys_properties.list [sys_properties] table. The agent gets an alert on the assigned work item as follows: ◦If the agent accepts the work item, the status changes from ...

More in `glide.awa`

Other properties in the same namespace.

glide.awa.default_logging_duration This property determines the default time limit for logging activity in AWA Service Channels, stopping after t glide.awa.enable_routing_subflow This property controls whether subflows are executed when work items are routed through AWA queues, impacting glide.awa.enabled This property enables or disables the Advanced Work Assignment feature for users, affecting how work items are glide.awa.filter_by_awa_skill This property allows the system to utilize the awa_skill table, enhancing the performance of agent skill mappi glide.awa.openframe.dial_on_accept This property determines whether phone numbers are dialed automatically upon accepting outgoing work items. glide.awa.outbound_subflow_interactive_timeout This property defines the maximum time allowed for subflows to execute when work items are routed through AWA glide.awa.affinity_history.max_days This property limits the duration, in days, for which agent affinity history is considered during evaluations, glide.awa.after_timeout_presence.enabled This property enables or disables the update of an agent's presence state according to assignment rules when a

All 14 properties in glide.awa →