glide.awa.queue_metrics_duration Sets the lookback period, in seconds, for AWA queue, channel, and instance statistics. At the default of 120 seconds, these metrics reflect activity from the preceding two minutes; increasing the value includes a longer period.
120The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | Sets how many seconds of recent activity are included when calculating AWA queue, channel, and instance statistics. |
|---|---|
| What area does it affect? | Advanced Work Assignment statistics |
| What does the default mean? | The default value is "120", which sets the baseline numeric behavior for this property. |
| When should you review it? | When changing how much recent activity AWA queue metrics include |
No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.
| Property name | glide.awa.queue_metrics_duration |
|---|---|
| Type | integer |
| Application | Not stated |
| Default value | 120 |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
/sys_script_include.do?sys_id=b1f4c6de5b2710108c5409f8e281c7a3
glide.awaOther properties in the same namespace.
glide.awa.filter_by_awa_skill
This property allows the system to utilize the awa_skill table, enhancing the performance of agent skill…
glide.awa.manual_assignment_message
This property allows customization of the confirmation message shown to agents upon manual assignment of…
glide.awa.openframe.dial_on_accept
This property determines whether phone numbers are dialed automatically upon accepting outgoing work items.
glide.awa.outbound_subflow_interactive_timeout
This property defines the maximum time allowed for subflows to execute when work items are routed through…
glide.awa.register_missing_responders_job.enabled
glide.awa.register_missing_responders_job.enabled determines whether the scheduled job can run to…
glide.awa.affinity_history.max_days
This property limits the duration, in days, for which agent affinity history is considered during…
glide.awa.after_timeout_presence.enabled
This property enables or disables the update of an agent's presence state according to assignment rules when…
glide.awa.agent_affinity.enabled
This property controls the agent affinity feature in assignment workflows, impacting how tasks are…