glide.knowman.blocks.enable The glide.knowman.blocks.enable property controls the availability of Knowledge blocks in the ServiceNow platform. When enabled, it allows for the creation and addition of blocks to articles, enhancing the search functionality within Knowledge Bases.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables or disables the use of Knowledge blocks, affecting how search logic interacts with blocks and articles in Knowledge Bases. |
|---|---|
| What area does it affect? | Knowledge Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring Knowledge Bases or troubleshooting search issues related to Knowledge blocks. |
Raw metadata from the property record.
| Property name | glide.knowman.blocks.enable |
|---|---|
| Sys ID | 0d35dcd43b630300e856695593efc48b |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | This property allows you to disable Knowledge blocks feature partially. When the value is true: 1. Search logic looks for text within blocks and articles individually. 2. New blocks can be created in Knowledge Bases where the "Enable Blocks" field is selected. 3. Blocks can be added to articles in Knowledge Bases where the "Enable Blocks" field is selected. When the value is false: 1. Search logic does not look for text within the blocks. Search logic only looks for static text in articles. This may cause false negatives ex: If user searches for "update password" and if this search text is only in block but not in article text, the article will not appear in search results. 2. New blocks cannot be created. 3. Blocks cannot be added to existing articles. 4. "Enable Blocks" field on Knowledge Bases cannot be updated after this change. 5. Existing blocks already inserted on the article will remain as it is and block content will still be displayed on the article. |
| Updated | 2018-03-29 22:25:20 |
Official references and nearby text excerpts where this property appears.
glide.knowmanOther properties in the same namespace.
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