Property reference

`glide.knowman.submission.workflow`

Enables a submission workflow for knowledge created from incidents or problems. When enabled, the system creates a submission record that requires approval by a user with the knowledge role; when disabled, it creates a draft article directly.

Default: false
Type: boolean
Application: Global
Category: Knowledge Management

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This boolean property determines whether the submission workflow is activated, impacting how submissions are processed within the platform.
What area does it affect?	Submission processing
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring submission workflows or troubleshooting submission processes.

Out of the box property record

Raw metadata from the property record.

Property name	`glide.knowman.submission.workflow`
Sys ID	`f76c441fc0a8001500e13055be5b1919`
Type	boolean
Application	Global
Default value	`false`
Description	Use submission workflow.
Updated	2024-05-25 03:58:28

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Create a knowledge article from an incident ↗

Context preview Snippet 1

... . This includes determining if the following actions must be done: ▪Display the write option using ServiceNow Otto. ▪Present a list of similar records. ▪Generate a submission record if the glide.knowman.submission.workflow property is enabled. ◦If you encounter a duplicate Create Knowledge button, see the Resolving duplicate Create Knowledge actions community article for the resolution. 4. In the Knowledge article interceptor page, ...

Brazil docs Create knowledge from incident or problem ↗

Context preview Snippet 2

... incident, see Create a knowledge article from an incident . To create a knowledge article from problem, see Create a known error article . Depending on the value of the glide.knowman.submission.workflow property, knowledge created from an incident or problem may require additional approval. When this property is true, a submission record is created instead of a knowledge article. A user with ...

Additional source link Another external reference for this property

Open reference

More in `glide.knowman`

Other properties in the same namespace.

glide.knowman.show_user_feedback.roles This property specifies a comma-separated list of roles that can access user comments associated with articles glide.knowman.show_yn_rating This property controls whether users can provide feedback on articles by rating them as helpful or not. glide.knowman.show_yn_rating.roles This property defines a comma-separated list of roles that are permitted to see the yes/no 'Was this article h glide.knowman.sp.search_context This property configures the search context used for knowledge base searches initiated from service portal sou glide.knowman.task_kb This property defines which knowledge base is utilized when generating knowledge articles from task records, e glide.knowman.text.check_can_read This property enables the checking of field-level ACLs for knowledge article text, controlling visibility base glide.knowman.translation.enable_lf_article_translation When set to True, this property allows the Localization Framework to translate knowledge articles, enhancing c glide.knowman.translation.enable_localization_framework This property activates the Localization Framework, allowing for the bulk translation of knowledge articles an

All 119 properties in glide.knowman →