glide.smtp.abandon_threshold Sets how many hours ServiceNow retries sending an email after a delivery failure before marking it failed. With the default of 24 hours, retries continue for a day; increasing the value extends the retry window, while lowering it marks failed messages sooner.
24The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property sets the retry duration for email delivery failures, defaulting to 24 hours before marking the email as failed. |
|---|---|
| What area does it affect? | Email delivery management |
| What does the default mean? | The default value is "24", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting email delivery settings or troubleshooting email failures. |
Raw metadata from the property record.
| Property name | glide.smtp.abandon_threshold |
|---|---|
| Sys ID | 4eb188f4c0a8000600de8057c36b92d3 |
| Type | integer |
| Application | Global |
| Default value | 24 |
| Description | If an email fails to send, keep retrying for this number of hours before marking the message as failed: |
| Updated | 2024-05-25 03:50:30 |
Official references and nearby text excerpts where this property appears.
glide.smtpOther properties in the same namespace.
glide.smtp.dateformat
Specifies the date format used for dates in outgoing email notifications, overriding the sender’s user-record
glide.smtp.default_retry
This property configures the system to automatically retry sending emails when unknown SMTP error codes are re
glide.smtp.defer_retry_ids
This property defines a list of SMTP error codes that, when encountered, will cause the email system to attemp
glide.smtp.fail_message_ids
This property defines a list of SMTP error codes that, when returned by the server, will stop the system from
glide.smtp.port
This property sets the port for the SMTP server, impacting email communication within the system.
glide.smtp.precedence_bulk
This property controls the inclusion of the 'Precedence: bulk' header in outgoing emails, which can affect ema
glide.smtp.send_claimed_chunk.honour_shards
This property, when set to true, prevents Business Rules on the sys_email table from executing, impacting emai
glide.smtp.send_partial
This property enables or disables the sending of partial email messages via SMTP, affecting how email notifica