Property reference

`sn_eaai_csm.period_for_reminders_to_customers_interaction`

The property specifies the number of days after which a reminder is sent to customers awaiting a response to their interaction. Admins should adjust this setting to ensure timely follow-ups, especially if the default behavior of two days does not meet their service standards.

Default: 2
Type: integer
Application: Email Interaction for CSM

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It configures the delay in days for sending reminders to customers when their interaction is pending a response.
What area does it affect?	Email Interaction for CSM
What does the default mean?	The default value is "2", which sets the baseline numeric behavior for this property.
When should you review it?	Review this property when adjusting customer follow-up strategies or response timelines.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_eaai_csm.period_for_reminders_to_customers_interaction`
Sys ID	`41d478353b8b2610cac9ee8c24e45a53`
Type	integer
Application	Email Interaction for CSM
Default value	`2`
Description	Number of days (integer) after which reminder is sent to customers when an interaction is awaiting their response. The value must be a positive integer. If the value is set to 0 or a negative number, the system will default to 2 days.
Updated	2025-07-31 09:03:04

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

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More in `sn_eaai_csm`

Other properties in the same namespace.

sn_eaai_csm.create_interaction_for_non_matched_user This boolean property determines whether email interactions can be created for users without matching records, sn_eaai_csm.email.reroute.enabled When set to true, this property triggers rerouting of email interactions to available agents if the current ag sn_eaai_csm.email_addresses This property configures the primary email address used for creating and managing email interactions in the CS sn_eaai_csm.period_of_customer_inactivity_to_close_interactions It specifies the duration of inactivity in days after which customer interactions will be closed, defaulting t

All 5 properties in sn_eaai_csm →