Property reference

`sn_eaai_csm.outbound_interaction_draft_only_auto_close_timeout`

The outbound interaction draft only auto close timeout determines how long an unsent draft email remains open before being automatically closed. This property is crucial for managing email interactions efficiently, ensuring that inactive drafts do not clutter the system.

Default: 30
Type: integer
Application: Email Interaction for CSM

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It sets the duration, in seconds, after which an outbound interaction with only an unsent draft email is automatically closed, defaulting to 30 seconds if set incorrectly.
What area does it affect?	Email Interaction for CSM
What does the default mean?	The default value is "30", which sets the baseline numeric behavior for this property.
When should you review it?	Review this property when adjusting email interaction management settings or troubleshooting draft email behaviors.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_eaai_csm.outbound_interaction_draft_only_auto_close_timeout`
Sys ID	`3949071f97d2325010163c70f053af59`
Type	integer
Application	Email Interaction for CSM
Default value	`30`
Description	Time after which an outbound interaction that contains only an unsent draft email and no other activity is automatically closed. The value must be a positive integer. If the value is incorrectly set to less than or equal to 0, we will consider a value of 30.
Updated	2026-01-21 15:07:38

Sources

Official references and nearby text excerpts where this property appears.

More in `sn_eaai_csm`

Other properties in the same namespace.

sn_eaai_csm.email.reroute.enabled When set to true, this property triggers rerouting of email interactions to available agents if the current ag sn_eaai_csm.email_addresses This property configures the primary email address used for creating and managing email interactions in the CS sn_eaai_csm.enable_agent_initiated_email This property controls whether agents can initiate emails to consumers and contacts within the Customer Servic sn_eaai_csm.notify_agent_on_email_linked_to_case Enabling this property allows notifications to be sent to agents when emails are associated with open cases, f sn_eaai_csm.period_for_reminders_to_customers_interaction It configures the delay in days for sending reminders to customers when their interaction is pending a respons sn_eaai_csm.period_of_customer_inactivity_to_close_interactions It specifies the duration of inactivity in days after which customer interactions will be closed, defaulting t sn_eaai_csm.create_interaction_for_non_matched_user This boolean property determines whether email interactions can be created for users without matching records,

All 8 properties in sn_eaai_csm →