sn_eaai_csm.notify_agent_on_email_linked_to_case This property sends a notification to the assigned agent when an inbound email is linked to an existing case. It is important for ensuring agents are promptly informed about relevant communications related to their cases.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | Enabling this property allows notifications to be sent to agents when emails are associated with open cases, facilitating timely responses. |
|---|---|
| What area does it affect? | Email Interaction for CSM |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring email interactions or adjusting notification settings for case management. |
Raw metadata from the property record.
| Property name | sn_eaai_csm.notify_agent_on_email_linked_to_case |
|---|---|
| Sys ID | dc10fa8f2ba08bd06a74fe114391bf56 |
| Type | boolean |
| Application | Email Interaction for CSM |
| Default value | true |
| Description | When enabled, sends a notification to the assigned agent when an inbound email is linked to an existing case. |
| Updated | 2026-05-04 06:16:16 |
Official references and nearby text excerpts where this property appears.
sn_eaai_csmOther properties in the same namespace.
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This boolean property determines whether email interactions can be created for users without matching records,
sn_eaai_csm.email.reroute.enabled
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sn_eaai_csm.email_addresses
This property configures the primary email address used for creating and managing email interactions in the CS
sn_eaai_csm.enable_agent_initiated_email
This property controls whether agents can initiate emails to consumers and contacts within the Customer Servic
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It sets the duration, in seconds, after which an outbound interaction with only an unsent draft email is autom
sn_eaai_csm.period_for_reminders_to_customers_interaction
It configures the delay in days for sending reminders to customers when their interaction is pending a respons
sn_eaai_csm.period_of_customer_inactivity_to_close_interactions
It specifies the duration of inactivity in days after which customer interactions will be closed, defaulting t