sn_uni_req.associated_ticket The sn_uni_req.associated_ticket property determines how associated tickets are created in the Universal Request system. Admins should review this setting to ensure appropriate ticket handling based on departmental or service-level configurations.
department_onlyThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property specifies whether associated tickets are created at the department level or service level, affecting how agents manage inter-departmental requests. |
|---|---|
| What area does it affect? | Universal Request ticketing |
| What does the default mean? | The default value is "department_only", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring ticket creation processes or adjusting inter-departmental collaboration settings. |
Raw metadata from the property record.
| Property name | sn_uni_req.associated_ticket |
|---|---|
| Sys ID | 5604dd92ebe901101a1234d78f5228c2 |
| Type | choice list |
| Application | Universal Request |
| Default value | department_only |
| Description | Select the type to determine how the associated ticket creation is handled |
| Updated | 2025-08-04 03:29:25 |
Official references and nearby text excerpts where this property appears.
sn_uni_reqOther properties in the same namespace.
sn_uni_req.com.snc.universal_request.copy.attach
It allows attachments associated with a universal request to be automatically copied to a target record, enhan
sn_uni_req.com.snc.universal_request.copy.attributes
It defines a list of attributes that are transferred from the originating universal request to new records cre
sn_uni_req.com.snc.universal_request.copy.enable
This property allows users to duplicate the details of an existing Universal Request, streamlining the process
sn_uni_req.com.snc.universal_request.transfer.auto.map
It specifies the fields, such as short_description and priority, that will be automatically mapped for UR tran
sn_uni_req.com.snc.ur.record_producer.parent.exclude
It excludes specified parent tables from creating a Universal Request when a record producer is used, streamli
sn_uni_req.com.snc.ur.request_integration
This property activates the creation of universal requests from catalog item submissions, enhancing the integr
sn_uni_req.min_admin_count
It defines the minimum count of active scoped UR admin users needed to maintain access and functionality withi
sn_uni_req.transfer_type
This property configures the transfer type for primary tickets, allowing selection between routing to Universa