Property reference

`sn_uni_req.transfer_type`

The sn_uni_req.transfer_type property determines how the primary ticket is handled during transfers. It affects whether tickets are routed back to Universal Request or directly to a department, impacting workflow efficiency.

Default: department_only
Type: choice list
Application: Universal Request

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property configures the transfer type for primary tickets, allowing selection between routing to Universal Request or a specific department.
What area does it affect?	Universal Request management
What does the default mean?	The default value is "department_only", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring ticket transfer workflows or adjusting routing strategies.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_uni_req.transfer_type`
Sys ID	`18a1f516879210105c29af1e36cb0b91`
Type	choice list
Application	Universal Request
Default value	`department_only`
Description	Select the transfer type to determine how the primary ticket is handled
Updated	2025-08-04 03:36:46

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... an HR case back to the Universal Request queue, or to another department with or without resolution. Before you begin Role required: routing_agent and sn_hr_core.case_writer About this task Configure the sn_uni_req.transfer_type property in the Universal Request properties page to determine how to handle the primary ticket transfers. For more information, see Universal Request properties. Procedure 1. Open the HR case that ...

Brazil docs View supporting context

Context preview Snippet 2

... to another department Transfer a request to another department with or without resolution to fulfill the request. Before you begin Role required: itil, routing agent, sn_request_write, or sn_hr_core_case_writer Configure the sn_uni_req.transfer_type property in the Universal Request properties page to determine how to handle the request transfers. For more information, see Universal Request properties . The agent can transfer a request with ...

More in `sn_uni_req`

Other properties in the same namespace.

sn_uni_req.com.snc.universal_request.transfer.auto.map It specifies the fields, such as short_description and priority, that will be automatically mapped for UR tran sn_uni_req.com.snc.ur.record_producer.parent.exclude It excludes specified parent tables from creating a Universal Request when a record producer is used, streamli sn_uni_req.com.snc.ur.request_integration This property activates the creation of universal requests from catalog item submissions, enhancing the integr sn_uni_req.min_admin_count It defines the minimum count of active scoped UR admin users needed to maintain access and functionality withi sn_uni_req.universal_request_needs_resolution_review_state This property sets the state and reason for review in the Universal Request application using a comma-separate sn_uni_req.universal_request_portal It specifies the suffix of the portal to which Universal Request links are redirected, affecting how users acc sn_uni_req.universal_request_route_state This property configures the state and reason for a primary ticket's transition back to Universal Request, aff sn_uni_req.universal_request_show_service_transition It controls the visibility of additional comments related to department transitions in Universal Request submi

All 14 properties in sn_uni_req →