Property reference

sn_uni_req.com.snc.ur.request_integration

The sn_uni_req.com.snc.ur.request_integration property enables integration of Request (RITM) with Universal Request. When enabled, it allows requests submitted from catalog items or record producers to create corresponding universal requests, streamlining request management.

Default
false
Type
boolean
Application
Universal Request

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property activates the creation of universal requests from catalog item submissions, enhancing the integration between Request Management and Universal Request.
What area does it affect? Universal Request application
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when setting up or modifying request integrations within the Universal Request application.

Out of the box property record

Raw metadata from the property record.

Property name sn_uni_req.com.snc.ur.request_integration
Sys ID 70e037a9dbe030105a8d21fb13961934
Type boolean
Application Universal Request
Default value false
Description Enable Request (RITM) integration with Universal Request
Updated 2025-08-04 03:36:19

Sources

Official references and nearby text excerpts where this property appears.

Context preview Snippet 1
... universal request when an email is received in the general email address mailbox. Note: You can add multiple email addresses with comma-separated . Enable Request (RITM) integration with Universal Request sn_uni_req.com.snc.ur.request_integration Creates a universal request when a request is submitted from a catalog item or record producer. State mapping form Use the State Mapping form to map your service specific state ...
Context preview Snippet 2
... by submitting a request from a catalog item or record producer. This integration provides a consistent ticketing experience and facilitate inter-department request transfers. Note: To use this capability, enable the sn_uni_req.com.snc.ur.request_integration property under Universal Request properties in the Universal Request application. For more information, see Universal Request properties . Configure the catalog item or record producer to create a universal request. ...

More in sn_uni_req

Other properties in the same namespace.

All 14 properties in sn_uni_req →