Property reference

`sn_uni_req.universal_request_portal`

The universal_request_portal property defines the portal suffix for redirecting Universal Request links. Admins should review this setting to ensure links direct users to the correct portal, impacting user experience and request management.

Default: esc
Type: string
Application: Universal Request

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It specifies the suffix of the portal to which Universal Request links are redirected, affecting how users access related services.
What area does it affect?	Universal Request portal
What does the default mean?	The default value is "esc", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring or changing the portal for Universal Request links.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_uni_req.universal_request_portal`
Sys ID	`563f9f7153320010b87bddeeff7b1237`
Type	string
Application	Universal Request
Default value	`esc`
Description	Portal suffix to which the UR link is redirected.
Updated	2025-08-04 03:37:00

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... (continued) Property Property name Description services or departments configured with UR. • False: This disables the associated ticket creation functionality. Portal Portal suffix to which the UR link is redirected. sn_uni_req.universal_request_portal The default portal to which all the UR links are redirected. Predictive Intelligence Enable universal request auto categorization sn_uni_req.auto_categorization Enables the application to use the Universal Request Categorization solution for ...

Brazil docs View supporting context

Context preview Snippet 2

... in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 316 • Set the sn_uni_req.universal_request_portal property value to Supplier. This step supports supplier user experience cases where a supplier email can't be automatically converted to a purchase order exception. Instead, a universal request is created ...

More in `sn_uni_req`

Other properties in the same namespace.

sn_uni_req.com.snc.ur.request_integration This property activates the creation of universal requests from catalog item submissions, enhancing the integr sn_uni_req.min_admin_count It defines the minimum count of active scoped UR admin users needed to maintain access and functionality withi sn_uni_req.transfer_type This property configures the transfer type for primary tickets, allowing selection between routing to Universa sn_uni_req.universal_request_needs_resolution_review_state This property sets the state and reason for review in the Universal Request application using a comma-separate sn_uni_req.universal_request_route_state This property configures the state and reason for a primary ticket's transition back to Universal Request, aff sn_uni_req.universal_request_show_service_transition It controls the visibility of additional comments related to department transitions in Universal Request submi sn_uni_req.ur_email It configures the email address that triggers the automatic creation of universal requests when emails are rec sn_uni_req.associated_ticket This property specifies whether associated tickets are created at the department level or service level, affec

All 14 properties in sn_uni_req →