sn_uni_req.universal_request_route_state The universal_request_route_state property sets the state and state reason for a primary ticket when it is transferred back to Universal Request. Admins should review this property to ensure proper ticket handling and workflow continuity during transfers.
state=2,state_reason=3The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the state and reason for a primary ticket's transition back to Universal Request, affecting how tickets are processed. |
|---|---|
| What area does it affect? | Universal Request management |
| What does the default mean? | The default value is "state=2,state_reason=3", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when adjusting ticket workflows or handling transfers between systems. |
Raw metadata from the property record.
| Property name | sn_uni_req.universal_request_route_state |
|---|---|
| Sys ID | bafd3530876200107e31af1e36cb0b64 |
| Type | string |
| Application | Universal Request |
| Default value | state=2,state_reason=3 |
| Description | Property to set the state and state reason when a primary ticket is transferred back to UR. |
| Updated | 2020-11-04 08:17:35 |
Official references and nearby text excerpts where this property appears.
sn_uni_reqOther properties in the same namespace.
sn_uni_req.min_admin_count
It defines the minimum count of active scoped UR admin users needed to maintain access and functionality withi
sn_uni_req.transfer_type
This property configures the transfer type for primary tickets, allowing selection between routing to Universa
sn_uni_req.universal_request_needs_resolution_review_state
This property sets the state and reason for review in the Universal Request application using a comma-separate
sn_uni_req.universal_request_portal
It specifies the suffix of the portal to which Universal Request links are redirected, affecting how users acc
sn_uni_req.universal_request_show_service_transition
It controls the visibility of additional comments related to department transitions in Universal Request submi
sn_uni_req.ur_email
It configures the email address that triggers the automatic creation of universal requests when emails are rec
sn_uni_req.associated_ticket
This property specifies whether associated tickets are created at the department level or service level, affec
sn_uni_req.com.snc.universal_request.copy.attach
It allows attachments associated with a universal request to be automatically copied to a target record, enhan