Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It controls the visibility of additional comments related to department transitions in Universal Request submissions. |
| What area does it affect? |
Universal Request functionality |
| What does the default mean? |
The default value is "true", which means this behavior is enabled by default. |
| When should you review it? |
Review this property when configuring request visibility settings or during updates to the Universal Request application. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_uni_req.universal_request_show_service_transition |
| Sys ID |
21c7f760870010101adc480688cb0b91 |
| Type |
boolean |
| Application |
Universal Request |
| Default value |
true |
| Description |
Enable service transition comments while creating department requests from Universal Request |
| Updated |
2025-08-04 03:37:16 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... solution for UR to search and display closed Universal Requests that are similar to the UR created. Other Properties Enable service transition comments while creating department requests from Universal Request sn_uni_req.universal_request_show_service_transition Enables or disables the visibility of additional comments to the requester that mentions the details of the department transition. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, ...
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