SN System Properties Reference
Property reference

com.glide.cs.conversation_faulted_reason

Sets the message shown when a Virtual Agent conversation faults, including when it ends after a timeout. The default tells users, “It seems you have left the conversation”; setting the value to blank uses the system default message rather than hiding it.

Default
It seems you have left the conversation.
Type
string
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It sets the default message shown to users when a Virtual Agent conversation ends unexpectedly.
What area does it affect? Virtual Agent conversations
What does the default mean? The default value is "It seems you have left the conversation.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when customizing user messages for Virtual Agent interactions.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.conversation_faulted_reason
Sys ID 9f0f680b5f200010a1162115a3731362
Type string
Application Global
Default value It seems you have left the conversation.
Description Message that displays when a conversation has faulted
Updated 2024-05-25 04:34:59

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Hide or show the faulted reason message in Virtual Agent ↗
Context preview Snippet 1
... on adjusting timeout length, see Closing Virtual Agent and Agent Chat conversations. You can adjust the message that users see when the conversation ends due to timeout, using the values com.glide.cs.conversation_faulted_reason for Virtual Agent, com.glide.cs.conversation_faulted_reason.now_assist_panel for Now Assist panel, and com.glide.cs.conversation_faulted_reason.self_service for self-service portal chats. You can also change the timeout for a pending notification using the value com.glide.cs.conversation_faulted_reason_with_pending_notification. Setting these ...
Additional source link Another external reference for this property
Open reference

More in com.glide

Other properties in the same namespace.

com.glide.cs.conversation.interrupt_redirect.message It configures the text displayed to end users in the virtual assistant chat when their conversation is interru com.glide.cs.conversation.start_over_message It configures the message shown to users when they choose to start a conversation from the beginning, enhancin com.glide.cs.conversation_context_data_format It determines whether conversation context data is stored in JSON or XML format, with JSON being the recommend com.glide.cs.conversation_ended_msg It configures the text displayed to users at the end of a conversation, helping to manage user expectations an com.glide.cs.conversation_faulted_reason.disabled It disables the faulted reason message for conversations that time out, allowing for a cleaner user experience com.glide.cs.conversation_faulted_reason.now_assist_panel It customizes the fault message shown in the Now Assist Panel when a conversation times out due to inactivity. com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled It disables the notification message for conversation faults on the Now Assist Panel, allowing for a cleaner u com.glide.cs.conversation_faulted_reason.self_service It sets the message shown to users when a self-service chat conversation times out, allowing for customization

All 838 properties in com.glide →