SN System Properties Reference
Property reference

com.glide.cs.conversation_faulted_reason.now_assist_panel

Sets the message shown when a conversation faults in the Now Assist Panel channel. By default, users are told that the conversation ended after inactivity and to start a new one to ask more questions.

Default
Conversations with Now Assist end after a period of inactivity. Start a new one to ask more questions.
Type
string
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It customizes the fault message shown in the Now Assist Panel when a conversation times out due to inactivity.
What area does it affect? Now Assist Panel
What does the default mean? The default value is "Conversations with Now Assist end after a period of inactivity. Start a new one to ask more questions.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting user experience for conversation timeouts in the Now Assist Panel.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.conversation_faulted_reason.now_assist_panel
Sys ID 16b8e02a53b431106167ddeeff7b1228
Type string
Application Global
Default value Conversations with Now Assist end after a period of inactivity. Start a new one to ask more questions.
Description Message that displays when a conversation has faulted in the Now Assist Panel channel
Updated 2024-05-25 03:38:54

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Hide or show the faulted reason message in Virtual Agent ↗
Context preview Snippet 1
... see Closing Virtual Agent and Agent Chat conversations. You can adjust the message that users see when the conversation ends due to timeout, using the values com.glide.cs.conversation_faulted_reason for Virtual Agent, com.glide.cs.conversation_faulted_reason.now_assist_panel for Now Assist panel, and com.glide.cs.conversation_faulted_reason.self_service for self-service portal chats. You can also change the timeout for a pending notification using the value com.glide.cs.conversation_faulted_reason_with_pending_notification. Setting these values to blank will ...

Brazil release

This property is mentioned for the first time in the Brazil documentation. It may have existed before. Check it for impact when you upgrade.

All Brazil property changes →

More in com.glide

Other properties in the same namespace.

com.glide.cs.conversation_context_data_format It determines whether conversation context data is stored in JSON or XML format, with JSON being the recommend com.glide.cs.conversation_ended_msg It configures the text displayed to users at the end of a conversation, helping to manage user expectations an com.glide.cs.conversation_faulted_reason It sets the default message shown to users when a Virtual Agent conversation ends unexpectedly. com.glide.cs.conversation_faulted_reason.disabled It disables the faulted reason message for conversations that time out, allowing for a cleaner user experience com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled It disables the notification message for conversation faults on the Now Assist Panel, allowing for a cleaner u com.glide.cs.conversation_faulted_reason.self_service It sets the message shown to users when a self-service chat conversation times out, allowing for customization com.glide.cs.conversation_faulted_reason.self_service.disabled It controls the visibility of fault messages in self-service conversations after an idle timeout, allowing for com.glide.cs.conversation_faulted_reason_with_pending_notification It configures the notification message shown to users in case of a faulted conversation or when they leave a c

All 838 properties in com.glide →