com.glide.cs.conversation_history_cross_channel.enabled Enables agents to view a requester’s conversation history across channels during live interactions. When false, cross-channel history is not displayed in the chat panel; the default keeps it disabled.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It allows agents to view a requester's conversation history across different channels during live interactions, facilitating better-informed responses. |
|---|---|
| What area does it affect? | Agent Interaction Support |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring agent tools for improved customer engagement. |
Raw metadata from the property record.
| Property name | com.glide.cs.conversation_history_cross_channel.enabled |
|---|---|
| Sys ID | b739d9037741511088efebdf8c5a993c |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Enable the requester's cross channel conversation history to agents during live interactions. |
| Updated | 2024-05-25 03:39:08 |
Official references and nearby text excerpts where this property appears.
com.glideOther properties in the same namespace.
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