com.glide.cs.conversation_history.enabled Displays a requester's conversation history to agents during live interactions. The default is false, so agents do not see this history through this setting unless it is enabled.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables the display of a requester's conversation history to agents in real-time during support interactions. |
|---|---|
| What area does it affect? | Live Interaction Support |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when improving agent support capabilities or enhancing user interaction experiences. |
Raw metadata from the property record.
| Property name | com.glide.cs.conversation_history.enabled |
|---|---|
| Sys ID | a919d1b55b5101106fbd52bced81c71d |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Displays the requester's conversation history to agents during live interactions. |
| Updated | 2024-05-25 03:39:06 |
Official references and nearby text excerpts where this property appears.
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