com.glide.cs.neutral_sentiment_max_value The com.glide.cs.neutral_sentiment_max_value property sets the maximum value for neutral sentiment in messages. This affects how sentiment is assessed during interactions, which can influence business rules for transitioning between virtual and live agents.
0.5The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It defines the upper limit for neutral sentiment scores, impacting the evaluation of message sentiment in conversational interfaces. |
|---|---|
| What area does it affect? | Conversational Interfaces |
| What does the default mean? | The default value is "0.5", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring sentiment analysis for virtual agent interactions. |
Raw metadata from the property record.
| Property name | com.glide.cs.neutral_sentiment_max_value |
|---|---|
| Sys ID | 4b8f76e3536601104ea9ddeeff7b12e1 |
| Type | string |
| Application | Global |
| Default value | 0.5 |
| Description | Set maximum value of neutral sentiment of message |
| Updated | 2022-04-07 15:04:01 |
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