SN System Properties Reference
Category · 279 properties

ServiceNow Service Portal & Service Catalog properties

These properties control aspects of Service Portal and Service Catalog behavior, including portal configuration, catalog item routing, and conversational experiences. Admins and developers can consult them when configuring or troubleshooting portal and catalog features, or when investigating how URLs and chat behavior are handled. Examples include com.glide.cs.portal_url_mapping._default.sc_cat_item and com.glide.cs.advanced-chat-popover.

Most common namespaces: glide.sc 105 glide.service_portal 47 com.glide 25 glide.sp 13 Other namespaces 9 sn_cd 9

com.glide.creator_studio.template_deny_list This property filters out specified sc_template records from being displayed in the RequestFormSchema, affecting the templates users can select.
com.glide.cs.advanced-chat-popover This property controls the activation of the smart chat popover component, which improves user engagement on the service portal.
com.glide.cs.conversation_faulted_reason.self_service It sets the message shown to users when a self-service chat conversation times out, allowing for customization of user notifications.
com.glide.cs.conversation_faulted_reason.self_service.disabled It controls the visibility of fault messages in self-service conversations after an idle timeout, allowing for a cleaner user interface.
com.glide.cs.nass.synthesized_response.disabled_popover.hide This boolean property hides disabled pop-overs on catalog items in Enhanced Chat, enhancing the interface by removing unnecessary distractions.
com.glide.cs.portal_url_mapping._default.sc_cat_item This property previously defined a default URL mapping for catalog items but is now obsolete.
com.glide.cs.portal_url_mapping._default.sn_publications_publication This property previously defined the default URL mapping for publications but is now obsolete.
com.glide.cs.portal_url_mapping._default.sys_user This property previously defined the default URL mapping for user profiles but is now obsolete.
com.glide.cs.portal_url_mapping._default.task This property previously specified the URL format for accessing task records but is now obsolete.
com.glide.cs.portal_url_mapping.csm.sn_publications_publication It configures the URL structure for accessing specific CSM publications within the ServiceNow platform.
com.glide.cs.portal_url_mapping.csp._default It configures the default URL format for accessing CSP records, allowing for dynamic table and record identification.
com.glide.cs.portal_url_mapping.csp.sn_publications_publication This property configures the URL structure for accessing specific CSP publications within the ServiceNow platform.
com.glide.cs.portal_url_mapping.esc.sys_user It configures the URL that maps to user profiles in the system, affecting how user data is accessed in the Employee Center.
com.glide.cs.portal_url_mapping.esc.universal_request It specifies the URL mapping for the Universal Request, allowing users to access specific request forms through a defined link structure.
com.glide.cs.portal_url_mapping.portal.sc_cat_item This property previously defined the portal URL mapping for service catalog items but is now obsolete.
com.glide.cs.portal_url_mapping.portal.sys_user This property previously defined the portal URL mapping for sys_user but is now obsolete.
com.glide.cs.survey.probability It sets the probability percentage for displaying surveys to requesters, with a default value of 0.33.
com.glide.cs.url_redirect.default.portal This property sets the default portal URL for redirection, with 'sp' as the default value for the service portal.
com.glide.delegation.default_days_since_inactive It sets the threshold for filtering inactive delegates on the ESC profile page based on a specified number of days.
com.glide.delegation.default_days_since_update This property determines how many days of inactivity will lead to the deletion of delegation records associated with tasks or approvals, impacting record visibility for delegates.
com.glide.service_portal.exclude_chat_portal_list This property defines specific chat portals that will not be available within the service portal, impacting user access and experience.
com.glide.service_portal.mobile_devices_regex This property configures a regex pattern that matches mobile device identifiers, enabling tailored experiences for users on mobile platforms.
com.glide.service_portal.porta.auth.excluded_portal It defines which specific portals do not require portal-specific authentication, impacting user access management.
com.glide.service_portal.tablet_devices_regex This property configures a regex pattern that matches various tablet device types for service portal compatibility.
com.glide.servicecatalog.view_includes_category_descriptions This property determines whether category descriptions are shown in the category view of the service catalog.
com.snc.guided_tours.sp.enable This property enables or disables the Guided Tours feature specifically for Service Portal pages, allowing for guided user experiences.
com.snc.investment_portal_include_all_tasks When enabled, this property displays all tasks associated with a project in the Investment Portal Timeline view, enhancing task visibility.
com.snc.service_portal.typeahead.exact_match_request_criterion_regex It specifies the regex pattern required for a service portal query to initiate an exact match request to the API.
com.snc.showback.catalog.consumed_date It determines which date field from the Requested Item table is utilized to create service charge lines for Catalog Statement Items.
csp.legacy_chat This boolean property controls the visibility of the legacy chat widget in the ServiceNow portal header, impacting user interaction with chat features.
css.sc.button.border This property sets the CSS border style for Service Catalog buttons, affecting their visual presentation on the platform.
css.sc.button.image This property defines the default image displayed on Service Catalog buttons, allowing for visual customization.
css.sc.button.image.hover This property specifies the image file used for hover effects on Service Catalog buttons, enhancing user experience.
css.sc.button.text This property sets the color of the text displayed on Service Catalog buttons, impacting user interface aesthetics and readability.
ec_portal_viewas_association This property configures the 'view as' feature to utilize taxonomy associations for the designated portal, impacting how content is displayed to users.
glide.ais.synthesized_gr.portal_allowed_roles It specifies a comma-separated list of roles that can see the synthesized-answer Genius Result, impacting user access in the Service Portal.
glide.approval_engine.sc_request This property configures the approval engine specifically for Service Catalog Requests, determining whether approval workflows are activated.
glide.approval_engine.sc_task This property specifies the choice of approval engine for service catalog tasks, influencing how approvals are processed within the system.
glide.cms.catalog_uri_relative This property restricts the URI parameter on /ess/catalog.do to accept only relative URLs, enhancing security by preventing external link access.
glide.entry.first.page.script This property specifies the server script that determines the first page URL users see after authentication, enabling redirection to the appropriate Service Portal.
glide.entry.loggedin.page_ess This property defines the default page that logged-in users see when accessing the Employee Self-Service portal.
glide.expert.checkout.twostep This property determines whether the two-step checkout process is utilized when users place Catalog Orders through a Wizard interface.
glide.model.catalog_item_currency This property, when set to true, applies the model's currency to catalog items upon publication, overriding the default behavior.
glide.sc.allow.checkout.clone This property determines whether cloning requests can occur during checkout, but it is not applicable if sc_layout is active.
glide.sc.allow.clone.roles This property defines a comma-separated list of roles that can utilize bulk ordering, impacting user access to this functionality.
glide.sc.allow.quantity This property defines a comma-separated list of roles permitted to use the quantity selector in the shopping cart, enhancing control over user capabilities.
glide.sc.allow_comment_on_closed_ritm This property allows comments to be added to closed service request items, enhancing user interaction and feedback.
glide.sc.audit.variables This property activates the auditing feature for service catalog variable changes, allowing for detailed tracking of modifications.
glide.sc.auto.cart.address.reset This property ensures that catalog cart delivery addresses are automatically refreshed based on changes to a user's location.
glide.sc.auto_expand This property determines how many catalog items are displayed by default when users browse or search, enhancing visibility and accessibility of items.
glide.sc.builder.allow_create_from_scratch This property allows catalog_builder_developers to create new catalog items without predefined templates in the Catalog Builder.
glide.sc.builder.content_url This property defines the absolute or relative URL for help content associated with the catalog builder, impacting user support.
glide.sc.builder.item_filter_mode This property configures how service catalog items are filtered and displayed to users, impacting the overall usability of the service catalog.
glide.sc.builder.item_review_flow This property specifies the sys_id of the review subflow, controlling the transition of catalog items between review and draft states.
glide.sc.builder.preview_portal_id This property sets the URL prefix for the portal page utilized in catalog item previews, impacting how users access item details.
glide.sc.builder.template_access This property controls whether users can interact with catalog items based on their access to the associated templates.
glide.sc.can_search This property specifies a comma-separated list of roles that are allowed to perform searches in the service catalog, with a blank value granting access to all users.
glide.sc.cat_view_use_popup_for_details This property determines whether item details are shown in a popup when users browse categories, improving accessibility to information.
glide.sc.catalog_builder.localization.enable_request_translation_mode This property determines whether users can request translations for catalog items or directly edit translations in Catalog Builder.
glide.sc.catalog_item.subscription_enforcement This property configures the enforcement of access criteria for catalog items, allowing for flexible or strict access based on user subscriptions and defined rules.
glide.sc.catalogs.home.filter This property defines a comma-separated list of content types that can appear on the catalogs homepage, with a blank value allowing all types.
glide.sc.category.canview.override This property allows designated roles to view any category in the service catalog, overriding default entitlement restrictions.
glide.sc.cb.item.update_set_prefix This property allows customization of the naming convention for catalog item update sets, incorporating variables like template name, item name, and timestamp.
glide.sc.checkout.cancel This property, when set to true, makes the cancel button visible on the checkout screen for end users, allowing them to cancel requests easily.
glide.sc.checkout.cancel.condition This property specifies the criteria that must be met for a user to cancel a request, enhancing control over request management.
glide.sc.checkout.request.number This property toggles the display of request item numbers on the checkout screen, affecting how line items are presented to users.
glide.sc.checkout.task.display This property enables or disables the display of tasks associated with requests on the order status page, enhancing user visibility of order-related tasks.
glide.sc.checkout.twostep This property configures the checkout process to require two steps instead of a single step, enhancing user interaction during catalog purchases.
glide.sc.checkout.twostep.back This property determines whether the 'Back to Catalog' button is displayed on the two-step checkout screen, facilitating easier navigation for users.
glide.sc.conversational.request.question.limit This property defines the threshold for the number of questions that can be handled in conversational requests, with a default limit of 10.
glide.sc.delivery_summary.name This boolean property configures the delivery plan summarizer to display the delivery task name instead of the short description, improving task identification.
glide.sc.dynamic_category.max_cache_size This property determines the cache size for catalog items in dynamic categories, impacting how quickly top requests are retrieved.
glide.sc.enable.save_as_draft.portal.csc It configures the availability of the Save as draft feature for specific catalog items, enhancing user experience by allowing incomplete submissions to be saved.
glide.sc.enable.save_as_draft.portal.elp This property allows users to save their work in progress on record producers, facilitating a more flexible submission process.
glide.sc.enable.save_as_draft.portal.esc This property allows users to save their form entries as drafts in the ESC portal, enhancing user experience by preventing data loss.
glide.sc.enable.save_as_draft.portal.mesp This property activates the option for users to save their work as a draft in the MESP portal, enhancing user experience by preventing data loss.
glide.sc.enable.save_as_draft.portal.sp This property activates the ability for users to save their form entries as drafts in the Service Portal, enhancing user experience and flexibility.
glide.sc.enable_order_now This property configures the 'Order Now' button to order only the selected item, rather than clearing the shopping cart.
glide.sc.enable_url_prefill This property determines whether catalog URLs are automatically pre-filled for users, enhancing the user experience by reducing manual input.
glide.sc.enhance.labels It modifies option labels to include pricing details, enhancing user clarity during selection.
glide.sc.entitlement.override This property configures which roles can override entitlement restrictions in the catalog, enabling broader access to catalog items for those roles.
glide.sc.ess.description This property determines which field is used for the description in the checkout form, defaulting to short_description if not specified.
glide.sc.guide.tab.validate This property enforces validation of mandatory fields during tab transitions in Order Guides, ensuring that essential information is provided before proceeding.
glide.sc.guide.two_step_use_custom_cart This property configures the shopping cart behavior to ensure that items from two-step order guides are processed separately from other cart items.
glide.sc.home.filter This property defines a comma-separated list of allowed content types for the catalog homepage, with a blank value permitting all types.
glide.sc.homepage.show.collapse This property toggles the rendering of the expand/collapse icon for category widgets, affecting how users interact with the service catalog homepage.
glide.sc.image.default.sc_cat_item This property defines the default image file used for service catalog items when no custom image is provided.
glide.sc.item.cannot_add_to_request This property defines a list of catalog item classes that are restricted from being added to ongoing requests, affecting how users interact with the service catalog.
glide.sc.item.cannot_show_price This property defines a list of catalog item classes that are configured to hide their prices from users in the ServiceNow catalog.
glide.sc.item.cannot_show_search This property defines a list of catalog item classes that will not show the search field, affecting how users interact with the catalog.
glide.sc.item.cannot_try_it This property lists the class names of catalog items that bypass the standard 'Try It' functionality, affecting how users can interact with those items.
glide.sc.item.copy.include_relationship This property defines the relationship tables that will be included during the 'Copy Item' action, allowing for a more comprehensive duplication of catalog items.
glide.sc.item.not_normal_cart_item This property lists catalog item class names that do not produce a normal cart item, affecting how items are processed in the ServiceNow catalog.
glide.sc.item.order_guide_exclusion This property defines a list of catalog item class names that are excluded from appearing in order guides, affecting how users interact with the catalog.
glide.sc.lookup_select_box_width This property defines the pixel width of the lookup select box, impacting how selections are displayed to users.
glide.sc.macro_width This property sets the width for macros, impacting how they are rendered in the user interface.
glide.sc.masked_width This property sets the width for masked input fields, impacting how data is displayed and entered in the ServiceNow platform.
glide.sc.max_items This property configures the limit on the number of catalog items or categories shown in a preview section, impacting user experience in the ServiceNow catalog.
glide.sc.mobile.item_class_not_supported It defines a list of catalog item classes that cannot be accessed through the NOW Mobile app, impacting mobile user experience.
glide.sc.multiple_choice_width This property defines the pixel width of multiple choice fields, impacting how choices are presented to users.
glide.sc.order_status.hide.back This boolean property determines whether the back button is visible on the order status page, enhancing user navigation control.
glide.sc.placeholder.image This property sets the filename for the default placeholder image shown for items that do not have an associated image.
glide.sc.portal.use_cart_v2_header This property configures the display of the Cart V2 widget within the Header Menu, affecting how users interact with the shopping cart.
glide.sc.price.display This property configures the display of prices and sub-totals in the service catalog cart, overriding default layout settings.
glide.sc.producer.add_to_wish_list_label This property sets the text displayed on the 'add-to-wish-list' button in record producers, allowing for customization of the user interface.
glide.sc.producer.allow_wish_list This property allows the saving of record producers to a user's wish list, enhancing user experience by providing easy access to frequently used items.
glide.sc.producer.redirect_url This property configures the URL to which users are redirected after a record producer successfully generates a record.
glide.sc.remove_inactive_cat_items_from_cart This property determines whether inactive catalog items are automatically removed from the user's cart during the shopping process.
glide.sc.render_order_guide_column This boolean property controls the visibility of the order guide in the cart preview and order status page, impacting how users interact with their orders.
glide.sc.req_for.roles This property defines a comma-separated list of roles that can modify the 'Requested for' field, influencing user access to address details.
glide.sc.req_for.roles.default This property determines whether users can request items for others when no roles are defined in the glide.sc.req_for.roles property.
glide.sc.request.add_item_write_access This boolean property controls write access permissions for users on the add_catalog_item UI page, impacting who can modify catalog items.
glide.sc.request_for.columns This property allows the configuration of extra columns in the 'request for' widget by defining fields from the sys_user table, separated by semicolons.
glide.sc.request_for.order_by This property specifies the ordering criteria for user matches displayed in the request for service catalog widget, allowing customization based on fields in the sys_user table.
glide.sc.request_for.query This property configures the query criteria for the 'request for' widget in the Service Catalog, influencing which items are displayed to users.
glide.sc.requested_for_width This property determines the pixel width of the 'Requested for' input field, affecting how much information can be displayed.
glide.sc.reset_cascade This boolean property controls the resetting of variable values in order guides when users return to a previous step.
glide.sc.reset_cascade_all It controls the behavior of variable resetting in order guides, ensuring all variables are cleared when a user navigates back.
glide.sc.restrict.quantity.changes This property restricts changes to the quantity of approved requested items, ensuring that only catalog_admin users can make such modifications.
glide.sc.round.delivery.times This property rounds delivery plans greater than one day to the nearest whole day when set to true, providing a simplified view of delivery times.
glide.sc.search.allow_empty_search This property determines whether users can execute searches in the service catalog without entering any search terms.
glide.sc.search.disabled_cats This property controls the inclusion of inactive category items in service catalog search results, enhancing user experience by filtering out irrelevant options.
glide.sc.search.rowcount This property determines the limit on the number of service catalog items displayed in global search results, defaulting to 30.
glide.sc.search.suggestions This property controls the activation of search suggestions, allowing users to see relevant options as they type in search fields.
glide.sc.show_additional_cats This property enables or disables the display of the additional categories section in catalog item views, impacting user navigation and item selection.
glide.sc.show_listing_breadcrumbs This property determines whether breadcrumbs for item categories are shown in search and browse listings, improving user navigation.
glide.sc.single_line_text_width This property configures the pixel width for single line text fields, affecting how much text can be displayed at once.
glide.sc.sog.empty_payload This property enables the creation of a failure record if the JSON payload is empty during the execution of a scriptable order guide.
glide.sc.sog.inactive_order_guide This boolean property controls the creation of failure records when a scriptable order guide is inactive, helping to manage order processing errors.
glide.sc.sog.invalid_order_guide_id This property enables the creation of failure records when an invalid order guide sys_id is encountered during processing.
glide.sc.sog.json_parsing This property determines whether a failure record is generated for general JSON parsing errors in scriptable order guides.
glide.sc.sog.mandatory_json_parameters This boolean property determines whether a failure record is created when required JSON parameters are missing in scriptable order guides.
glide.sc.sp.twostep This property controls whether an order confirmation popup appears during the checkout process, helping users verify their orders.
glide.sc.std_ticket.disable_lazy_load This property controls whether tabs on the standard ticket page load all at once or only when accessed, impacting page load times.
glide.sc.ui_policy.variable_set_run_first This property determines whether UI policies for variable sets are executed first in the ServiceNow platform, affecting how form behaviors are applied.
glide.sc.use_breadcrumb_links.cms This property configures breadcrumb links for service catalog pages accessed via a CMS site, improving user navigation.
glide.sc.use_cart_layouts This property determines whether sc_layout driven cart macros are utilized in the ServiceNow cart functionality, affecting how items are displayed.
glide.sc.use_custom_pricegenerator This property determines whether custom scripts are utilized for calculating prices in the catalog, impacting how pricing is generated for items.
glide.sc.use_portal_in_legacy This property determines whether the Angular interface is utilized in the legacy UI 16 environment, affecting the overall user experience.
glide.sc.use_sub_cat_section This property determines whether subcategories are shown in a dedicated panel during category view, improving visibility and accessibility for users.
glide.sc.user_criteria_migration This property allows the inclusion of user criteria and entitlement lists in the catalog during migration, facilitating better management of access and permissions.
glide.sc.va.inline_render.question.limit This property defines the threshold for inline rendering of questions, preventing performance issues when the limit is exceeded.
glide.sc.va.render_type.legacy This boolean property determines whether non-conversational catalog items are opened in a new tab, enhancing user accessibility.
glide.sc.variable.reference.clickthrough This property controls whether users can click through to view details of referenced records via the info-icon on reference variables.
glide.sc.variable.snapshot This property configures the display of variables on request items, either showing them in order or merging them based on their values.
glide.sc.version.update.behaviour This property specifies whether the 'Updated by' field is automatically updated to 'system' when a catalog item's version changes due to related record modifications.
glide.sc.wizard.template.feedback_panel.template_details This property defines the specific feedback panel used in the Template details step of the ServiceNow wizard for templates.
glide.sc.wizard.template.feedback_panel.template_override This property defines which feedback panel is used in the Overrides step of the template mode for ServiceNow.
glide.service-portal.notification.threshold This property determines the threshold for showing the 'clear all' button in the service portal notifications.
glide.service-portal.notification_timeout.seconds This property configures the timeout duration for message visibility in the Service Portal, impacting user experience during interactions.
glide.service_creator.auto_add_to_category This property determines whether new Services are automatically categorized under the Departmental Services category in addition to their specific Department or Group category.
glide.service_creator.category.auto_publish This property enables the automatic inclusion of new Service Categories in the Service Catalog as subcategories, streamlining service management.
glide.service_creator.publish_roles This property defines a comma-separated list of roles that have the ability to publish services in the Service Catalog.
glide.service_creator.restrict_editors This property enforces a requirement for service editors to be part of the same department or group as the associated service category, impacting who can edit services.
glide.service_creator.restrict_fulfillers This boolean property enforces a rule that limits service fulfillers to those within the same department or group as the associated service category.
glide.service_creator.set_category_roles This property defines a list of roles that have the authority to set categories for newly created services in the system.
glide.service_portal.announcement.default_sort_order This property sets the default sorting method for announcements, with options available in a choice list.
glide.service_portal.comment.enter_adds_newline This property configures whether the Enter key adds a new line or submits the comment in the Ticket Conversation widget.
glide.service_portal.dark_theme.allow_list This property allows specific service portal records to enable the 'Dark Theme' configuration, impacting how users interact with the portal's appearance.
glide.service_portal.default_404_page This property sets the default 404 error page ID for Service Portals, ensuring users see a consistent error page when no specific portal is configured.
glide.service_portal.default_search_sources This property defines a comma-separated list of sys_ids that are used as default search sources in Service Portal when no specific sources are provided.
glide.service_portal.disable_location_tracker This property prevents the display of location tracking prompts and disables related analytics features on the Service Portal.
glide.service_portal.enable_acls_for_encoded_query_in_list This property ensures that read ACLs are always enforced for filter conditions in Simple List widget instances, enhancing security by preventing unauthorized data access.
glide.service_portal.enable_ais_portal.allow_list This property defines which baseline service portal records permit admin users to view and configure AI Search settings.
glide.service_portal.enable_human_readable_urls This property toggles the human readable URLs feature for portals, enhancing URL clarity and usability.
glide.service_portal.enable_typeahead This property controls the activation of typeahead search in the Service Portal, allowing users to receive search suggestions as they type.
glide.service_portal.enforce_cross_scope_check_in_form This property enforces cross-scope checks in Service Portal forms, preventing unauthorized access to resources across different application scopes.
glide.service_portal.js_minify.enabled This property controls whether JavaScript files included in the service portal are minified to reduce file size and enhance loading efficiency.
glide.service_portal.load_ui_scripts_on_demand This property configures the Service Portal to load UI scripts on demand, optimizing page load performance.
glide.service_portal.page_route_all_portal_override This property overrides default page routing behavior by ignoring routes for specified service portal records that lack a portal designation.
glide.service_portal.performance.monitoring.enabled This property controls whether performance monitoring is active for the Service Portal UI, impacting how performance data is collected and reported.
glide.service_portal.persist_msgs_on_nav This property ensures that infoMessages persist across single page app navigation in the Service Portal, enhancing user experience by maintaining message visibility.
glide.service_portal.reference.sort_by_language This property configures reference lookups to sort by the session language when the display column is translated, improving user experience in multilingual environments.
glide.service_portal.reference.use_sys_popup_view This property determines whether the sys_popup view is used by default for reference field previews in the Service Portal, impacting user experience.
glide.service_portal.resize_text.business_portal.base_font This property defines the base font size in pixels for text displayed on the Business Portal, affecting overall text appearance.
glide.service_portal.resize_text.business_portal.enable_rem_conversion This property controls whether rich text is converted for better compatibility in the Business Portal.
glide.service_portal.resize_text.cac.enable_rem_conversion This property determines whether the CSS for the portal is defined in rem units, impacting text scalability and layout.
glide.service_portal.resize_text.consumer_portal.enable_rem_conversion This property determines whether the CSS for the consumer portal is defined in rem units, which aids in responsive design.
glide.service_portal.resize_text.csm.enable_rem_conversion It configures the service portal to use rem units for CSS styling, ensuring consistent text sizing across different devices.
glide.service_portal.resize_text.csp.enable_rem_conversion When enabled, this property configures the portal's CSS to utilize rem units, facilitating responsive text resizing.
glide.service_portal.resize_text.esc.enable_rem_conversion Enables the use of rem units in the ESC portal CSS for responsive text sizing.
glide.service_portal.resize_text.kb.enable_rem_conversion This property determines whether the CSS for the portal is defined in rem units, enhancing text scalability across different devices.
glide.service_portal.resize_text.mesp.base_font This property defines the default font size in pixels for text displayed in the Service Portal, impacting overall user interface appearance.
glide.service_portal.resize_text.mesp.enable_rem_conversion This property controls whether text resizing in the Service Portal uses REM units, which helps maintain responsive design.
glide.service_portal.resize_text.sp.enable_rem_conversion This property enables the use of rem units in the portal's CSS, affecting how text is resized relative to the root font size.
glide.service_portal.resize_text.supplier.enable_rem_conversion It configures the portal to use rem units for CSS, enhancing text scalability and layout adaptability across different devices.
glide.service_portal.restricted.widgets.for_rectangle_calls This property specifies which widgets are restricted for public users during API rectangle calls, impacting their accessibility.
glide.service_portal.search_as_you_type_behavior This property configures typeahead search widgets to either provide suggestions or use typeahead functionality based on the selected option.
glide.service_portal.seo_user_agent This property specifies the user-agent patterns used to recognize search crawler bots accessing the service portal, impacting SEO performance.
glide.service_portal.sp_announcement.cache_enabled This property controls whether caching is enabled for service portal announcements, enhancing page load times.
glide.service_portal.sp_instance.cache_enabled This property activates caching for sp_instance in the service portal, which can significantly speed up page access and improve user experience.
glide.service_portal.sp_menu.cache_enabled This property controls the caching behavior of the service portal menu, enhancing performance by storing menu data temporarily.
glide.service_portal.sp_page.cache_enabled This property enables or disables caching for service portal pages, enhancing page load efficiency.
glide.service_portal.sp_portal.cache_enabled This property enables or disables caching for the service portal, impacting how quickly content is delivered to users.
glide.service_portal.sp_search_source.cache_enabled This property activates caching for the service portal search source, enhancing page load times and overall performance.
glide.service_portal.sp_user_criteria.cache_enabled This property enables caching of User Criteria in the Service Portal, enhancing the speed of widget and instance access.
glide.service_portal.stream_entry_limit This property defines the upper limit of stream entries displayed in various Service Portal widgets, impacting how much information users can see at once.
glide.service_portal.typeahead.min_length This property defines the minimum character count for initiating a typeahead search, impacting user experience and system load.
glide.service_portal.typeahead.wait_ms This property controls the delay before executing typeahead searches in the Service Portal, impacting the responsiveness of search suggestions.
glide.service_portal.user_criteria_enabled This property determines whether User Criteria records are used instead of Roles for Service Portal entitlements, impacting how access permissions are managed.
glide.service_portal.widget.allow_list This property defines a list of allowed widgets for table access, enforcing access control lists while preventing information disclosure from misconfigured ACLs.
glide.service_portal.widget.enforce_public_check This property, when set to true, ensures that only specified tables can be accessed by unauthenticated users through Service Portal widgets, enhancing security.
glide.service_portal.widget.table_allow_list This property defines a list of tables that unauthenticated users can access via Service Portal widgets, contingent on additional security checks.
glide.sg.image.default.sc_cat_item This property defines the default image used for service catalog items in the absence of a specified image.
glide.sg.image.default.v_st_popular_item This property sets the default image file for popular items, impacting how these items are visually represented in the user interface.
glide.sg.image.default.v_st_sc_cat_item This property sets the default image for virtual service catalog items, impacting how these items are visually represented in the catalog interface.
glide.sg.image.default.v_st_sc_category This property sets the default image for service categories, influencing the visual representation in the service catalog.
glide.sp.analytics.enabled.portals This property activates user analytics tracking for designated Service Portals, allowing for data collection on user interactions.
glide.sp.cache.enabled This property controls whether caching is active in the Service Portal, directly impacting response times and resource utilization.
glide.sp.date_picker.validation.enable This property controls whether the date picker field validation is active, impacting form submission processes.
glide.sp.debug This boolean property, when set to true, activates debug logging for Service Portal scripts, aiding in identifying and resolving script-related issues.
glide.sp.entitlement.override It allows specified roles to access Service Portal content without being restricted by User Criteria, enhancing visibility for users with elevated permissions.
glide.sp.otto_onboarding.suppressed_portals This property specifies which Service Portal instances will not display the Otto onboarding feature, allowing for tailored user experiences.
glide.sp.polaris.theme.allowed.portals This property defines a list of sys_ids for service portals that are permitted to use the Polaris Light Theme, impacting their visual presentation.
glide.sp.polaris.theme.portal_id This property sets the unique identifier for the Polaris Light Theme used in the Service Portal, impacting the visual presentation of the portal.
glide.sp.portals.language_selector_enabled This property lists the sys_ids of service portals where the language selector will be visible in the header after adding the widget.
glide.sp.show_console_error This property determines whether admin users receive notifications of browser errors on Service Portal pages.
glide.sp.starting.page.ignore.list This property configures a list of page identifiers that are excluded from clearing the Service Portal starting page, affecting user redirection.
glide.sp.theme.css_variables_list This property specifies which service portal themes utilize UXF theme CSS variables by listing their sys IDs.
glide.sp.theme.parse_scss This property toggles the inclusion method of theme CSS, affecting how styles are applied to the user interface.
glide.spm.subscriber.cache.flush.enabled This property enables or disables the automatic flushing of caches for service catalog subscription tables when data modifications occur.
glide.uxf.lib.embeddables.enabled This property controls the activation of web components for use in external websites, ensuring that ServiceNow's Web Embeddables can operate correctly.
sc_orphan_item_option_delete_limit This property defines the upper limit for deleting orphan sc_item_option records associated with deleted sc_req_item records, helping maintain database integrity.
sn_aes_cat_builder.sn_app_eng_studio.glide.sc.builder.aes_standard_catalog_item_template It specifies the default template used for creating catalog items within the AES Catalog Builder application.
sn_app_eng_studio.glide.sc.builder.aes_catalog_builder_template This property defines the default template ID for catalog items in the AES Catalog Builder, influencing how items are structured and displayed.
sn_apptmnt_booking.calendar_theme This property configures the visual theme and style of the seismic calendar component displayed in the portal, with default values set to coral and light.
sn_ca.campaign.preview.portal_url_suffix This property configures the URL suffix for rendering campaign previews in the Service Portal, allowing for targeted content display.
sn_ca.publish.campaign.immediately This property enables immediate triggering of the campaign publishing process, bypassing scheduled jobs and allowing for instant audience targeting and content delivery.
sn_cd.company_event_article_page_id This property defines the specific Page ID used for rendering Company Event articles, impacting how content is organized and displayed.
sn_cd.content_page_limit This property limits the number of news articles shown in News widgets to a specified integer value, with a default of 200 articles.
sn_cd.enable_portal_content_author_view This property allows users to access features for creating and editing portal content through a toggle button.
sn_cd.high_traffic_event_degraded_experience This property configures the widget display during high-traffic events, allowing for a tailored user experience based on system load.
sn_cd.high_traffic_event_modal This boolean property controls the display of a modal on the home page when a high-traffic event is occurring.
sn_cd.news_article_page_id This property defines the specific page where users will view full news articles after selecting them from a News widget.
sn_cd.news_center_page_id This property defines the landing page for news content, affecting where users are directed when accessing news features.
sn_cd.performance_portal_navigation This property configures the sys_id for the Advanced portal navigation used specifically for live surge events.
sn_cd.preview.portal_url_suffix This property specifies the URL suffix for the service portal or Employee Center used during content previews, allowing for flexibility in content testing.
sn_cmp.user_portal_redirect_to_csc This boolean property controls user redirection to the Cloud Service Catalog, with a default value of true.
sn_communities.enable_gamification This property enables or disables the display of gamification features on the community portal, affecting user interaction elements.
sn_communities.forumListBatchSize This property defines how many forums are initially shown on the community portal's topics list, defaulting to 12.
sn_communities.instance_base_url This property configures the base URL used in community portal notifications, allowing customization of the URL for user redirection.
sn_communities.portal_default_config This property stores a JSON configuration that maps various content types to their respective icons and internal names for community portal widgets.
sn_communities.supported_videos This property configures the accepted video URLs from platforms like YouTube and Vimeo for use in the Communities application.
sn_communities.topicListBatchSize This property sets the initial count of topics shown on the community topics list, starting at a default of 12.
sn_communities.user.document_count It restricts the daily document posting limit for users in the Communities application to a specified integer value.
sn_communities.video_count This property restricts the daily video posting capability for users to a specified integer value, enhancing content moderation.
sn_grc.risk_resource_link_choice This property configures the link destination for GRC Portal resources, influencing user navigation and access to relevant information.
sn_hcls.enable_self_registration It configures the self-registration capability for patients on the Healthcare Patient Portal, allowing them to create accounts independently.
sn_hcls.to.do.tasks.list This property allows administrators to specify which task tables are shown as to-do items for patients, enhancing their engagement with healthcare activities.
sn_hr_core.esc.create_hrprofile.override This boolean property determines whether an HR profile is automatically created for users without one during their initial login to the ESC portal.
sn_ms_oam.portal.suffix This property specifies the URL suffix for the Service Portal that opens when survey questions exceed the limit set by another property.
sn_now_teams.portal.suffix This property configures the portal suffix used in Microsoft Teams, allowing for the display of the Employee Center or a custom portal within the application.
sn_outlook_addin.create_incident_cat_item This property configures the record producer sys_id that the Outlook Add-In uses to create new incidents in ServiceNow.
sn_outlook_addin.portal.suffix This property determines which portal is rendered by default in the Outlook task pane for users accessing ServiceNow Add-Ins.
sn_portal_starte_0.template.payload.scripts.global This boolean property determines whether global scripts are executed within the AES Portal UI Template, affecting how the portal behaves.
sn_portal_surveys.sp_survey.email_redirection This property determines whether survey links from emails open in the portal view or the platform view, with the default set to true.
sn_portal_surveys.sp_survey.exclude_ui_scripts This property filters out specified UI Scripts from being included in the Service Portal survey payload, ensuring they do not load on the survey form.
sn_portal_surveys.sp_survey.show_progress_bar This property controls the visibility of the progress bar in the Surveys and Assessments widget, impacting user navigation and feedback during survey completion.
sn_prd_pm.enable_product_lifecycle_prepublish_visibility It allows In Test and Staged records to be visible to catalog consumers, but only when extended life cycle states are also enabled.
sn_prd_pm.show_product_visuals_on_catalog_ui This property controls whether product visuals are shown in the product catalog, enhancing the presentation of product offerings.
sn_shop.watchlist.user.limit This property restricts the number of users in the watchlist to a specified integer value, with a default of 20.
sn_sow_itsm_admin.experience_redirection_enabled.sow.request This property determines whether users are redirected to Core UI16 or Service Operations Workspace for Request modules, based on the specified value.
sn_spend_uib.local_currency.enable.menuoption This property enables or disables the currency selector in the Shopping Hub navigation menu, allowing users to view prices in their local currency.
sn_spm.allow_create_catalog_item This property allows users to create catalog items directly from existing services and offerings, enhancing service management capabilities.
sn_supplier_sp.allow_all_apps_configuration This boolean property determines whether 'Activity Configurations' and 'Filters' can be accessed from all application scopes within the Supplier Collaboration Portal.
sn_uni_req.com.snc.ur.record_producer.parent.exclude It excludes specified parent tables from creating a Universal Request when a record producer is used, streamlining the request process.
sn_uni_req.com.snc.ur.request_integration This property activates the creation of universal requests from catalog item submissions, enhancing the integration between Request Management and Universal Request.
sn_uni_req.universal_request_portal It specifies the suffix of the portal to which Universal Request links are redirected, affecting how users access related services.
sn_wsd_core.ALLOCATION_TYPE This property determines how spaces are categorized and displayed to users during reservations and scenario planning based on allocation types like cost center, department, or workplace entity.
sn_wsd_core.ALLOW_AVAILABILITY_FILTERING_PORTAL This property allows users to filter available buildings and floors in the Workplace Core application, improving the search for suitable spaces.
sn_wsd_core.ALLOW_USER_SHIFT_FILTERING This property restricts shift-based reservations to users who are assigned to the corresponding shift, enhancing reservation management.
sn_wsd_core.ARRIVAL_REQUEST_MAX_FUTURE_DAYS This property defines the limit on how many days ahead users can submit arrival requests, with a default value of 7 days.
sn_wsd_core.AUTO_ASSIGN_LOCATION This property allows the system to automatically assign available workspace areas to employees when they make reservation requests, eliminating the need for manual selection.
sn_wsd_core.CANCEL_RES_LOCATION This boolean property cancels future reservations for a location when set to true, making the location non-reservable.
sn_wsd_core.floor_plan.portal.show_non_reservables It controls the visibility of non-reservable workspaces on floor plans in the portal, impacting how users perceive available spaces.
sn_wsd_core.floor_plan.portal.show_reservation_details It enables the display of reservation details for booked spaces on the floor plan in the Workplace Service Portal.
sp_allow_perf_debug_option_for_portals This property defines a list of portal suffixes that enable the visibility of the performance analyzer button for specific user roles.
taxonomy.content.featured_content_limit This property limits the number of featured content items shown, with a default value of 5, affecting how content is presented to users.
taxonomy.topic.max_level This property defines the maximum allowable level of topics in the taxonomy, impacting how deeply topics can be nested.